Sales Team Lead

Treebo Hotels; Bengaluru; Hybrid; INR 700,000 - 1,100,000; Full time

Job summary

Treebo Hospitality Ventures is seeking a driven Team Lead to mentor a team of inbound sales executives in the hospitality segment, focusing on conversions from inquiries and achieving revenue targets in a remote work setup.

You will monitor performance, coach for improvement, and ensure excellent customer experience across calls, chats, and emails, while tracking KPIs like conversions, revenue, AHT, and CSAT.

Immediate joiners preferred.

Qualifications

• 2+ years in a Team Leader or supervisory role.
• 4–5 years in inbound sales, preferably hospitality or travel.
• Experience managing remote teams.
• Strong understanding of sales funnels and conversions.
• Excellent communication and leadership skills.
• Proven track record of meeting sales targets.
• Able to analyze data for performance decisions.
• Comfortable in a fast-paced, target-driven environment.
• Immediate joiners prioritized.

Responsibilities

• Lead and motivate inbound sales team to meet booking targets.
• Monitor performance, call quality, and conversions.
• Improve strategies and optimize inbound lead handling.
• Ensure excellent customer experience across calls, chats, emails.
• Track KPIs like conversions, revenue, AHT, CSAT.
• Conduct daily huddles, training, reviews.
• Coach to close skill gaps and boost productivity.
• Handle escalations and resolve concerns.
• Monitor shrinkage, logins, idle time, schedule adherence.
• Maintain discipline in remote setup via regular check-ins.

Skills

Team leadership

Inbound sales

Remote management

Data-driven

Communication

Negotiation

Target-driven

Job description

About the company

Treebo Hospitality Ventures is Indias most loved brand and one of the largest chains in the budget segment of hospitality.

With a network of 850+ hotels across 120+ cities, Treebo offers travellers the unprecedented value proposition of high-quality stays at affordable prices wherever they go.

We are proud of putting dignity back into budget travel where earlier the traveller was forced to contend with poor quality and hygiene.

Treebo is a Great Places to Work certified organisation. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - “Exhibit Owner Mindset” and “Have the humility and hunger to learn and help learn”, amongst others.

We strongly believe in offering our people - “Treebs”, as they are called - unmatched opportunities to learn and grow. If you’re looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.

About the role

We are looking for a driven and results-oriented Team Lead to manage and mentor a team of inbound sales executives in the hospitality segment.

The role focuses on maximizing conversions from inbound inquiries, ensuring high-quality customer interactions, and consistently achieving revenue targets, while maintaining strong productivity and shrinkage control in a work-from-home environment.

Key Responsibilities

• Lead, manage, and motivate a team of inbound sales executives to achieve daily, weekly, and monthly booking targets
• Monitor team performance, call quality, and conversion rates.
• Drive revenue growth by improving sales strategies and optimizing inbound lead handling
• Ensure excellent customer experience across all touchpoints (calls, chats, emails)
• Track and report team KPIs such as conversions, revenue, AHT, and customer satisfaction
• Conduct daily huddles, training sessions, and performance reviews
• Identify skill gaps and implement coaching plans to improve team productivity
• Handle escalations and ensure quick resolution of customer concerns
• Monitor and control shrinkage including unplanned breaks, login/logout adherence, idle time, and schedule adherence. Track attendance, real-time adherence, and productivity metrics using internal tools.
• Take corrective actions for deviations such as low login hours, extended breaks, or unproductive time.
• Maintain discipline and accountability in a remote work setup through regular check-ins and performance tracking.

What are we looking for?

• Minimum 2 years of experience as a Team Leader or in a supervisory role (Mandatory)
• 4–5 years of experience in inbound sales, preferably in hospitality, travel, or sales industry
• Experience managing remote or work-from-home teams is a strong advantage
• Strong understanding of sales funnels, conversion strategies, and customer handling
• Excellent communication, negotiation, and leadership skills
• Proven track record of achieving or exceeding sales targets
• Ability to analyze data and make performance-driven decisions
• Comfortable working in a fast-paced, target-driven environment
• Immediate joiners will be given first priority