Sales Support Specialist

Maersk GSC (India) P.L.; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Maersk is seeking a Sales Support Specialist to act as a strategic partner to Sales, delivering end-to-end support and ensuring exceptional customer experiences. You will engage customers via phone and email, manage cases, and collaborate with stakeholders to resolve requests and drive business growth.

Responsibilities include analyzing customer data to identify revenue retention opportunities, supporting commercial initiatives, and ensuring data integrity across CRM systems.

Qualifications

• Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Marketing or a related field.
• 2-5 years of experience in Sales Support, Customer Service, Customer Success, Commercial Operations, or related functions.
• Experience working in a dynamic, customer-facing environment.

Responsibilities

• Act as an extension of the Sales team, delivering end-to-end sales support and ensuring seamless execution of commercial activities.
• Engage directly with customers via phone, email, and case management platforms to address inquiries and support business needs.
• Partner closely with various stakeholders to resolve customer requests efficiently and manage cases through to resolution.
• Analyze customer portfolios, business trends, and market opportunities to support revenue retention and growth.
• Maintain accurate customer, sales, and case records across CRM and business systems.

Skills

Customer-centric mindset

Communication skills

Commercial acumen

CRM systems

Case management tools

Microsoft Office

Education

Bachelor's degree in Business / Commerce / Supply Chain / Logistics / Marketing

Tools

CRM systems

Case management tools

Microsoft Office

Job description

As part of the Contract Management & Sales (CMS) organization, the Sales Support Specialist serves as a strategic partner to Sales by driving commercial excellence, enhancing customer experience, and enabling business growth. The role acts as an extension of the frontline sales team, engaging directly with customers through phone and email while collaborating with cross‑functional stakeholders to deliver seamless sales support, resolve customer needs, and execute key commercial initiatives. Through proactive customer engagement, stakeholder management, and data‑driven insights, the Sales Support Specialist helps strengthen customer relationships, unlock growth opportunities, and contribute to revenue retention and expansion.

Sales Support & Customer Engagement

Act as an extension of the Sales team, delivering end-to-end sales support and ensuring seamless execution of commercial activities. Engage directly with customers via phone, email, and case management platforms to address inquiries and support business needs. Deliver a high-quality customer experience while adhering to company policies and service standards.

Stakeholder Management & Issue Resolution

Partner closely with Customer Success Partners, Sales, Sales Operations, CX, Disputes, and other stakeholders to resolve customer requests efficiently. Manage customer cases through to resolution, ensuring timely follow-up and proactive communication. Identify and mitigate risks, bottlenecks, and recurring issues to improve service delivery.

Commercial Support & Business Growth

Analyze customer portfolios, business trends, and market opportunities to support revenue retention and growth. Identify opportunities to increase share of wallet through customer insights, cross‑selling, and upselling support. Monitor account performance and provide actionable recommendations to stakeholders.

Process Improvement & Operational Excellence

Leverage customer feedback and data insights to drive continuous improvement initiatives. Support business transformation projects and process optimization efforts. Promote best practices to enhance efficiency, service quality, and customer satisfaction.

Data Management & Reporting

Maintain accurate customer, sales, and case records across CRM and business systems. Ensure data integrity, compliance, and reporting accuracy to support informed decision‑making.

Qualifications & Experience

• Bachelor's degree in Business, Commerce, Supply Chain, Logistics, Marketing or a related field.
• 2-5 years of experience in Sales Support, Customer Service, Customer Success, Commercial Operations, or related functions.
• Experience working in a dynamic, customer‑facing environment.

Key Skills

• Customer‑centric mindset with strong stakeholder management capabilities.
• Excellent communication, relationship‑building, and problem‑solving skills.
• Strong commercial acumen and analytical ability.
• Experience with CRM systems, case management tools and Microsoft Office applications.
• Ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Continuous improvement mindset with a focus on business impact.

Success Measures

• Customer satisfaction and service excellence.
• Timely resolution of customer inquiries and cases.
• Stakeholder satisfaction and collaboration effectiveness.
• Revenue retention and growth support.
• Data accuracy, process compliance, and operational efficiency.
• Delivery of measurable process improvements.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use your website, apply for a position, or to performance a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.

With simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

For more information click here. All the way.