Customer Success Specialist

MAERSK; Tamil Nadu; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Maersk is seeking a proactive Customer Success professional in Tamil Nadu to develop strong customer relationships, promote retention, and maximize value from Maersk solutions. You will collaborate with Area Sales and GSC teams to ensure customer success and drive adoption, usage, and business value across accounts.

The role requires 2+ years in sales or customer support, strong communication skills, and proficiency in MS Office; Salesforce experience is a plus.

Formación

• Bachelor’s degree in business or related industry preferred.
• Minimum 2 years of experience in Sales Support/Customer Support within similar area of expertise.
• Account management execution/building customer relationships.
• Commercial knowledge.
• Excellent communication skills.

Responsabilidades

• Develop and maintain long-term relationships with customers to ensure retention and loyalty.
• Support Area Sales/other functions to achieve customer outcomes with Maersk solutions.
• Manage contract renewals and tender handling; coordinate with internal resources.
• Assist with day-to-day team needs and reporting activities.
• Escalate issues to management promptly and back up Senior Customer Success Partners as needed.

Conocimientos

Account management

Sales support

Commercial knowledge

MS Office

Educación

Bachelor’s degree in business or related industry

Herramientas

Salesforce

Descripción del empleo

Responsible for developing customer relationships that promote retention and loyalty. They will support and work together with the Area Sales/other functions in service centers (GSC) Team to ensure that assigned customers achieve their expected business outcomes with Maersk solutions.Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.Key ResponsibilitiesEnsures Client Managers are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with MaerskContinually assess customer progress toward states goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.Quickly resolve customer challenges by leveraging resources from across the company as needed.Manage the CAT allocation process and coordinate with customers to ensure they deliver on the commitment.Manage the ocean & logistics contract renewals / tender handling by leveraging resources from across the company as needed.Timely contract renewals & contract managementWorking closely with front line sales for account planning, goal setting and marketing strategies.Communicates service or rate changes to assigned accounts.Responsibility to carry out other various sales support tasks and commercial activities from start to finish.Assist management with day-to-day needs of the team.Assist the team with special projects and training activities.Assist the team with reporting activities.Assist managers with escalations and disputes.Act as back-up for other Senior Customer Success Partners and Customer Success Manager when absent.Responsible for escalating situations to management on a timely basis.Handling a high-caliber client base of mostly top volume customers.Be a strong role-model for “what good looks like” to others on the teamActively support implementation of local and global initiatives.Drive and support functional transformation efforts.Drive commercial actions and awareness within own team and with colleagues across functions and countries.AccountabilitiesCustomer NPSContract ComplianceInvoice qualitySales support task and commercial activitiesConsulted AboutContract managementSales Outstanding’sCustomer PerformancePrimary internal stakeholders (key interdependencies)Client ManagersProduct managersGSC Execution teamsFinance (invoice quality, dunning, etc.)Primary external stakeholdersCustomersRequired experience & skillsBachelor’s degree in business or related industry preferredMinimum 2 years of experience in Sales Support/Customer Support within similar area of expertiseAccount management execution/building customer relationships.Commercial knowledge.Excellent communication skills.Understanding how it solves different customer pains.Must be proficient in MS Office programs such as Excel, Word, and OutlookParameters for Success (key measures)SharedCustomer NPSContract ComplianceVolume (FFE)L&S GPDeliver on Sales Outstanding’sIndividualCustomer NPSContract ComplianceVolume (FFE)L&S GPMinimal Customer ChurnSales support task and commercial activitiesWe are looking for:Any Graduate with at-least 3 yrs of experience in Customer Service in Contract management and post sales management.Shift timings - 6:00 pm - 3:00 amShould possess excellent communication skills.Business development or marketing experience (any industry)CRM tool – Salesforce experience is an added advantageWhat We Offer:Impact: Your work directly contributes to the success of our global operations.Opportunity: Ample opportunities for professional and personal growth.Innovation: Join a forward-thinking team embracing cutting-edge technologies.Global Exposure: Collaborate with diverse colleagues in an international business environment.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .