Customer Experience Consultant

Maersk GSC (India) P.L.; Navi Mumbai; On-site; INR 420,000 - 540,000; Full time

Benefits offered by this job

Global exposure

Work-life balance

Career growth

Job summary

Maersk in Navi Mumbai is seeking a proactive professional to support customer experience and administrative operations. You will execute standardized activities, manage onboarding and relationships, and handle inquiries with a focus on accuracy and timely delivery.

The role requires attention to detail, independent work within defined guidelines, and strong MS Office proficiency. This position offers global exposure within a leading logistics group.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Experience in Customer Experience, Customer Service or Operations.
• Strong communication and attention to detail.

Responsibilities

• Manage customer experience activities including channel management, case management, onboarding, and relationship management.
• Handle customer queries and cases with timely, accurate resolution.
• Support onboarding activities and maintain effective customer relationships.
• Assist with contract and dispute management per established processes.
• Execute standardized administrative, technical, and operational tasks to support operations.

Skills

Customer service

Communication skills

Attention to detail

Independent work

Education

Bachelor's degree in Business Administration

Tools

MS Excel

MS Office

Job description

*Shift Timings: Night 5.30PM to 2.30AM

At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of whats possible - setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Lets sail together towards a brighter, more sustainable future with Maersk.

Purpose of the role

The role is responsible for supporting customer experience and administrative operations by executing standardized technical, administrative, and operational activities accurately and efficiently. The position involves supporting customer channel management, case management, customer onboarding, relationship management, contract and dispute-related activities, and other customer-focused processes. The role requires the ability to work within defined guidelines, exercise independent judgment on routine matters, resolve issues appropriately, and escape non-routine problems when required.

• You will be Responsible for Managing customer experience activities, including customer channel management, case management, onboarding, and relationship management.
• Handling customer queries, requests, and cases while ensuring timely and accurate resolution.
• Supporting customer onboarding activities and maintaining effective customer relationships.
• Supporting contract and dispute management activities in accordance with established processes and guidelines.
• Executing standardized administrative, technical, and operational activities to support business operations.
• Following established work routines, methods, and procedures to ensure consistent and accurate service delivery.
• Managing assigned tasks independently within defined scope, processes, and guidelines.
• Applying job-related knowledge and practical skills to execute specialized operational activities.
• Identifying and resolving routine issues within established processes and escalating non-routine matters to experienced colleagues or supervisors.
• Maintaining accurate records, documentation, and information related to customer and operational activities.
• Coordinating with internal stakeholders to ensure timely completion of assigned activities and effective customer service.
• Supporting process improvements and adapting to changes in procedures, systems, and operational requirements.
• Ensuring accuracy, quality, and compliance across assigned customer experience and administrative activities.

Qualifications

• Bachelors degree in Business Administration, Commerce, Operations, or a related discipline.
• Relevant experience in Customer Experience, Customer Service, Administration, Operations, or a related field.
• Basic understanding of customer service and administrative processes.
• Knowledge of standardized work routines, methods, and procedures.
• Good attention to detail and accuracy.
• Ability to work independently within defined guidelines and processes.
• Good communication, interpersonal, and stakeholder management skills.
• Ability to identify routine and non-routine issues and elevate appropriately.
• Willingness to learn and develop job-specific technical and operational knowledge.
• Basic proficiency in MS Office applications, particularly Excel.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.