Sales Support Representative

Flowserve; Coimbatore District; On-site; INR 450,000 - 650,000; Full time

Job summary

Flowserve, a global leader in flow control solutions, is seeking a Sales Support Representative (Aftermarket Quotes) for its APAC team in Coimbatore. You will determine cost and sales price for pump parts, validating technical specs and preparing proposals in a fast-paced environment.

You will interact with multiple departments and customers, ensuring timely bid submissions, SAP approvals, and adherence to Flowserve values and ethics.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving skills; able to work independently and as a team player.
• Ability to multitask efficiently and set priorities in a fast-paced environment.

Responsibilities

• Assessing the quotation request in our quotation system.
• Quote for Pump AM requests like spare parts, SPIR, and upgrades.
• Collecting and assessing the technical specifications (drawings, material specifications, history, etc.).
• Prepare proposals in a fast-paced environment, owning pricing components and technical review.
• Manage multiple concurrent proposals throughout the entire bid cycle, from opportunity inception through fulfillment kickoff.
• If more information is required, answer questions from the sales department and/or customer.
• Determining the cost and sales price. Supporting various internal systems, technical knowledge and insight, and quotations from suppliers.
• If necessary, investigation of alternatives in collaboration with other departments.
• Collaborating with other departments, such as sales, engineering and planning.
• Answering incoming questions or ensuring that these are passed on to the right people.
• Interact with customers / Sales / Operations on technical issues and end queries.
• Achieve On-time performance for Proposal submission.
• Ensure SAP approval before Order receipt.
• Ensure compliance to update proposal log on a timely basis.
• Adhere to Flowserve Values, Business Ethics & Code of Conduct.
• Support off-site customer project presentations and kickoff meetings.
• Follow all current procedures and policies related to the order acquisition process and provide feedback on the process.
• Perform technical reviews of all customer inquiry related documents while addressing all relevant commercial constraints for the project.

Skills

Communication skills

Problem-solving

Multitasking

Team collaboration

Independence

International mindset

Education

Bachelor of Engineering in mechanical

Tools

MS Office

ERP

Job description

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Job summary:

For the Commercial Operations department in Coimbatore, we are looking for an enthusiastic candidate for the position of Sales Support Representative (Aftermarket Quotes). You are part of an international team, working for the APAC team.

In this role, you are responsible for determining the cost and sales price for pump parts. You use your technical knowledge and insight for this. In this role you work together with various departments within Flowserve APAC or our other locations.

Responsibilities:

• Assessing the quotation request in our quotation system.
• Quote for Pump AM requests like spare parts, SPIR, and upgrades.
• Collecting and assessing the technical specifications (drawings, material specifications, history, etc.).
• Prepare proposals in a fast-paced environment, owning pricing components and technical review.
• Manage multiple concurrent proposals throughout the entire bid cycle, from opportunity inception through fulfillment kickoff.
• If more information is required, answer questions from the sales department and/or customer.
• Determining the cost and sales price. Supporting various internal systems, technical knowledge and insight, and quotations from suppliers.
• If necessary, investigating an alternative in collaboration with other departments.
• Collaborating with other departments, such as the sales department, engineering department and planning department.
• Answering incoming questions or ensuring that these are passed on to the right people within our organization.
• Interact with customers / Sales / Operations on technical issues and an end queries.
• Achieve On-time performance for Proposal submission.
• Ensure SAP approval before Order receipt.
• Ensure compliance to update proposal log on a timely basis.
• Adhere to Flowserve Values, Business Ethics & Code of Conduct.
• Support off-site customer project presentations and kickoff meetings.
• Follow all current procedures and policies related to the order acquisition process and provide feedback on the process.
• Perform technical reviews of all customer inquiry related documents while addressing all relevant commercial constraints for the project.

Requirement:

• Bachelor of Engineering in mechanical / equivalent degree with 2-3 years in similar role or any relevant experience of cross functional team in an industrial equipment manufacturer (Pumps & Valves background is a plus).
• Knowledge of centrifugal pumps and/or rotating equipment, material specifications, metallurgy, inventory control, estimating knowledge, and a general understanding of the sales cycle is a plus.
• Deep knowledge of main IT application tools, proficiency in MS Office packages (Excel, Power Point) & ERP is a plus.
• Excellent communication skills are both written and verbal.
• Strong problem-solving skills, able to work independently and be a Team Player with an international mindset and approach.
• Ability to multitask efficiently and set priorities in a fast-paced environment.

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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