Sales Support Manager – Airline Solutions Operations

4026 Sabre Travel Technologies; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Sabre in Bengaluru, India is seeking a Sales Support Manager to join its Airline Solutions Operations team. You will own changes in CR estimation, monitor service commitments, and review billing records to prevent revenue leakage, collaborating with Sales, Finance and Billing across a global network.

Ideally you bring 10+ years in airline tech or enterprise IT, deep knowledge of commercial agreements and revenue workflows, and the ability to influence senior stakeholders while driving

Qualifications

• Minimum 10 years of professional experience in airline technology, enterprise IT services or technology consulting.
• Strong knowledge of commercial agreements and revenue-related workflows, with the ability to interpret terms and identify billing discrepancies.
• Experience engaging with both technical and business stakeholders on APIs and messaging.
• Proven ability to coordinate cross-functional activities and influence senior stakeholders.

Responsibilities

• Coordinate the end-to-end Change Request estimation process, track deliverables and timelines, resolve bottlenecks and escalations.
• Work with technology partners, and internal Product and Technology teams to monitor service commitments, resolve issues and improve operational performance.
• Review airline customer agreements and billing records to identify discrepancies, validate charges and resolve issues with Sales, Finance and Billing teams.
• Review contractual billing arrangements for web services, APIs, EDIFACT and other airline messaging transactions to identify inaccuracies and prevent revenue leakage.
• Establish clear operational workflows, tracking mechanisms and performance indicators, while supporting process automation and system improvements.

Skills

Commercial operations

Account management

Technology delivery

APIs

Web services

Excel proficiency

Stakeholder management

Tools

APIs

Web services

EDIFACT

Job description

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. We are seeking a Sales Support Manager to join our global Airline Solutions Operations team.

This team plays a critical role in improving commercial operations, managing airline technology change requests and ensuring accurate customer billing across our airline solutions portfolio.

In this role, you will work closely with senior commercial, product, technology and finance leaders to improve operational efficiency, strengthen contract compliance and protect revenue. You will have significant exposure across Sabre's global organization and the opportunity to shape processes that support our airline customers. As Sales Support Manager, you will take ownership of complex operational initiatives across three key areas: Change Request (CR) management, customer billing compliance and airline messaging services. You will serve as a key link between commercial teams, technology partners and internal stakeholders to ensure timely execution and resolution of issues.

This role requires someone with sharp commercial acumen, operational rigor and the ability to influence senior stakeholders across a global matrix environment.

What you’ll do

• Coordinate the end-to-end Change Request (CR) estimation process, track deliverables and timelines, resolve bottlenecks and escal…
• Work with technology partners, and internal Product and Technology teams to monitor service commitments, resolve issues and improve operational performance.
• Review airline customer agreements and billing records to identify discrepancies, validate charges and resolve issues with Sales, Finance and Billing teams.
• Review contractual billing arrangements for web services, APIs, EDIFACT and other airline messaging transactions to identify inaccuracies and prevent potential revenue leakage.
• Establish clear operational workflows, tracking mechanisms and performance indicators, while supporting process automation and system improvements to increase efficiency and transparency.
• Collaborate with senior stakeholders across global teams to drive timely decisions, resolve operational challenges and present performance updates and recommendations to leadership and steering committees.

What you’ll bring

• Minimum 10 years of professional experience in airline technology, enterprise IT services or technology consulting, including substantial experience in commercial operations, account management or technology delivery.
• Solid knowledge of commercial agreements, customer billing processes and revenue-related workflows, with the ability to interpret contractual terms and identify billing discrepancies.
• Working knowledge of technology concepts such as APIs, web services, with the ability to engage effectively with technical and business stakeholders.
• Proven ability to coordinate complex, cross-functional activities, manage competing priorities and influence senior stakeholders without direct reporting authority.
• Strong analytical, organizational and communication skills, with proficiency in Excel and experience managing operational tracking and reporting.
• High level of initiative, self-motivation and accountability.

Preferred qualifications

• Strong understanding of airline business operations and technology solutions, including EDIFACT, NDC and how airline systems and services interact.
• Experience coordinating third-party technology vendors, managing commercial change requests or ensuring customer billing compliance.
• Experience with workflow management systems, process automation and operational improvement initiatives.

Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals.