Technical Product Support Specialist I

4026 Sabre Travel Technologies; Bengaluru; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Sabre Travel Technologies in Bengaluru seeks a Business Analyst to provide specialized Pricing, Shopping and Fares support to Sabre customers and partners. You will analyze complex airfares issues in real time and certification environments, while safeguarding Sabre’s Fare Guarantee Policy.

The role requires strong analytical and problem-solving skills, excellent English communication, and teamwork. Prior travel industry experience is preferred and knowledge of Sabre APIs/ATPCO is a plus.

Qualifications

• Strong analytical and problem-solving skills.
• Excellent English communication and interpersonal skills.
• Willingness to learn airline fares systems; team collaboration.
• Prior travel industry experience preferred; Sabre knowledge a plus.

Responsabilités

• Provide specialized Pricing, Shopping and Fares support to Sabre customers and partners.
• Analyze mid to high complexity airfares issues in real time and certification environments.
• Research Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.
• Assist with functionality questions, testing issues, and deployment planning.

Connaissances

Analytical thinking

Problem solving

English communication

Interpersonal skills

Teamwork

Travel industry knowledge

Outils

Sabre GDS

Sabre APIs/ATPCO

Description du poste

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Offers, Pricing and Revenue Management is a team of airfares experts supporting airline and agency customers within the Customer Care organization. The team is looking for Business Analysts with the Global Distribution System and/or travel industry background. The main duties consist of delivering high-quality support to Airlines and Agency customers with issues related to Pricing, Shopping, Taxes, Currency, Ancillaries, including some revenue generator products such as Agency Retailer, Agency Managed Commission, Direct Fares Filing. The position is also intended to analyze and research on Agency Debit Memos and safeguard Sabre Fare Guarantee Policy.

Job duties and responsibilities:

providing specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners analysing mid to high complexity level airfares related issues in both real time and certification environments using diagnostics and database visualization tools to determine and recommend corrective actions highlighting priority of required system fixes depending on financial impact and system’s usability levels safeguarding Sabre’s Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research supporting development and marketing staff by assisting with functionality questions, addressing testing issues, training on new products and all delivery planning aspects for deployment of a service or product problem tracking and escalations to other technical levels and teams

Requirements:

strong analytical and problem-solving skills self-motivated, able to work under minimal supervision readiness to learn airline fares system excellent English communication skills excellent interpersonal and teamwork skills previous travel industry experience preferred basic understanding of Sabre APIs/ATPCO is a plus Knowledge of Sabre GDS is a plus

Important:

While the responsibilities outlined above represent the core focus of the Offers, Pricing and Revenue Management role, this position is also an integral part of the Customer Care Support organization. This team is made up of specialists who provide critical support to the distribution business, covering travel agencies, airlines, hotels, and car rental vendors. As part of this model, team members may be involved into collaborating across functional areas and might be required to support different domains to ensure operational continuity and effective issue resolution.

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Equal Employment Opportunity

Sabre is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW