Sales Support Coordinator

Fettling Automation; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

A leading provider of foundry solutions in Chennai is looking for a Sales Support Coordinator. In this full-time, on-site role, you will provide essential administrative support to the sales team, ensuring high customer satisfaction by promptly addressing client inquiries. Responsibilities include processing orders and maintaining sales records. Ideal candidates possess strong customer service and communication skills, and proficiency in administrative tasks. Experience in sales support is a plus.

Qualifications

• Strong Customer Service skills to address client needs effectively.
• Excellent Communication skills for clear and professional interaction.
• Proficiency in Administrative Assistance tasks to manage records and reports.
• Analytical skills for problem-solving and process improvement.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• MS Office tools proficiency is an advantage.
• Previous experience in sales support is a plus.

Responsibilities

• Provide administrative support to the sales team.
• Ensure high levels of customer satisfaction and address client inquiries.
• Coordinate with clients, maintain sales records, and process orders.

Skills

Customer Service

Communication

Administrative Assistance

Analytical Skills

Problem-Solving

Microsoft Office

MS Office

Sales support experience

Tools

MS Office

Job description

Fettling Automation specializes in providing high-quality fettling shop equipment, catering to foundries across India. Our products efficiently address the grinding, degating, and cutting needs of foundries, ensuring precision and reliability. We are committed to delivering innovative solutions that enhance operational productivity and meet the evolving requirements of the foundry industry.

Role Description

This is a full-time on-site role for a Sales Support Coordinator, based in Chennai. The role involves providing administrative support to the sales team, ensuring high levels of customer satisfaction, and addressing client inquiries promptly. Responsibilities include coordinating with clients, maintaining sales records, processing orders, and assisting in the preparation of reports. Effective communication with multiple stakeholders and ensuring seamless customer service are key aspects of this role.

Qualifications

• Strong Customer Service and Customer Satisfaction skills to address client needs effectively
• Excellent Communication skills for clear and professional interaction with internal teams and clients
• Proficiency in Administrative Assistance tasks to manage records, process orders, and assist with reporting
• Analytical Skills for problem-solving and process improvement
• Ability to work independently, manage multiple priorities, and meet deadlines
• Proficiency in Microsoft Office tools or equivalent is an advantage
• Previous experience in sales support or a related field is a plus