Sales Support

Kaapro Management Solutions Pvt. Ltd.; Surat; On-site; INR 300,000 - 480,000; Full time

Job summary

Kaapro Management Solutions Pvt. Ltd. in Surat, India is seeking a Sales Support professional to assist the sales team with orders, inquiries, and coordination across departments.

You will handle inbound calls, respond to emails, process orders, track deliveries, and help meet month-end goals while contributing ideas to generate leads. The role requires collaboration with multiple teams, organizing meetings, arranging travel when needed, and maintaining high customer satisfaction through

Responsibilities

• Maintain a cheerful attitude while answering inbound calls and addressing customer or sales team needs
• Answer all customer email inquiries promptly to resolve complaints or issues while maintaining customer satisfaction
• Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
• Ensure the sales team is on track to meet month-end goals and share innovative lead generating ideas
• Provide data to senior management upon request and coordinate meetings between departments
• Make travel arrangements for the sales team and senior staff when needed
• Establish active communication with all other departments to help out where necessary
• Collaborate with the sales team by creating and issuing sales tracking documentation upon request

Job description

Responsibilities for Sales Support

• Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs
• Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction
• Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery
• Ensure the sales team is on track to meet month-end goals and share innovative lead generating ideas
• Provide all necessary data to senior management upon request and coordinate meetings between departments
• Make travel arrangements for the sales team and the senior support staff when needed
• Establish active communication and engagement with all other departments to help out where necessary
• Collaborate effectively with the sales team by creating and issuing sales tracking documentation upon request