Sales Staff

Bakery; Ernakulam; On-site; INR 180,000 - 240,000; Full time

Job summary

Bakery B in Ernakulam is seeking a full-time Sales Staff to greet customers, understand their needs, and guide them through breads, cakes, and other baked items. This on-site role requires friendly, attentive service to create a welcoming experience for every guest.

You will take orders, process payments, pack products, maintain displays, monitor stock, and coordinate with the kitchen to ensure timely availability.

Qualifications

• Strong customer service and interpersonal skills; communicate clearly with diverse customers.
• Basic sales and POS skills; handling cash and card payments; maintaining billing records.
• Attention to detail and basic numeracy to manage orders and labeling.
• On-site work in Ernakulam with weekend/holiday flexibility.
• Good organizational skills and focus on cleanliness and hygiene in sales and display areas.
• Able to stand for extended periods and perform light packing/arranging tasks.
• Retail, food service, bakery sales experience is an advantage but not required.
• Basic proficiency in local languages and English is preferred.

Responsibilities

• Greet customers and understand their needs to guide product selections.
• Take and process orders at the counter; handle payments and packing.
• Ensure accurate billing and maintain product displays.
• Keep sales area clean and organized; monitor stock levels.
• Coordinate with kitchen team to ensure timely availability.
• Respond to customer inquiries and manage basic complaints.
• Support special orders and festive promotions.

Skills

Customer service

Interpersonal skills

Cash handling

Billing accuracy

Product knowledge

Attention to detail

On-site in Ernakulam

Weekend flexibility

Teamwork

Basic numeracy

Tools

POS system

Job description

Company Description

Bakery B is a neighborhood bakery located in Ernakulam, dedicated to offering fresh, high-quality baked goods and a welcoming experience for every guest. The bakery focuses on customer satisfaction through friendly service, consistent product quality, and a clean, comfortable environment. Team members work closely together to ensure that daily operations run smoothly and that customers receive prompt, attentive service. Bakery B values reliability, integrity, and a positive attitude, and encourages staff to contribute ideas that improve service and efficiency.

Role Description

This is a full-time, on-site Sales Staff role based at Bakery B in Ernakulam. The Sales Staff is responsible for greeting customers, understanding their needs, and guiding them through product selections, including breads, cakes, pastries, and other baked items. Daily tasks include taking and processing orders at the counter, handling payments, packing products, and ensuring accurate billing. The role also involves maintaining product displays, keeping the sales area clean and organized, monitoring stock levels, and coordinating with the kitchen team to ensure timely product availability. The Sales Staff will respond to customer inquiries, manage basic customer complaints, and support special orders and festive promotions.

Qualifications

• Strong customer service and interpersonal skills, with the ability to communicate clearly and courteously with diverse customers.
• Basic sales and point-of-sale (POS) skills, including handling cash, card payments, and maintaining accurate billing records.
• Attention to detail and basic numeracy skills to manage orders, quantities, and product labeling correctly.
• Ability to work on-site in Ernakulam with flexibility for weekends, holidays, and peak hours as needed.
• Good organizational skills and a focus on cleanliness and hygiene in the sales and display areas.
• Ability to stand for extended periods and handle light physical tasks such as packing products and arranging displays.
• Previous experience in retail, food service, or bakery sales is an advantage but not mandatory.
• Basic proficiency in local languages and English is preferred to support effective customer interaction.