Sales Specialist

M81 Labs Private Limited; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

1Loyalty.AI is seeking a Sales Specialist to drive adoption of its loyalty and CRM platform with new and existing business clients. The role is full-time and on-site in Ahmedabad, requiring proactive prospecting, product demonstrations, and tailored solutions to address loyalty and CRM needs.

You will manage the complete sales cycle from outreach to close, maintain accurate CRM records, and provide ongoing support to ensure client satisfaction and retention.

Qualifications

• Strong communication, presentation, and business writing skills.
• Customer service mindset focused on long-term client relationships.
• Sales skills including prospecting, negotiation, and closing in B2B/SaaS.
• Training ability to onboard clients and explain platform features clearly.
• Pipeline management, forecasting, and performance tracking.
• Experience with CRM or loyalty solutions and digital engagement tools (SMS, WhatsApp) is a plus.
• Bachelor’s degree in Business, Marketing, or related field preferred.

Responsibilities

• Identify and qualify prospects for 1Loyalty.AI.
• Conduct product demonstrations and present tailored CRM/loyalty solutions.
• Manage full sales cycle from outreach to closing and record keeping in CRM.
• Provide ongoing client support to ensure satisfaction and retention.
• Collaborate with customer success and product teams; deliver client training.
• Gather feedback to refine offerings and sales approaches.

Skills

Communication

Customer Service

Sales

Training

Sales Management

CRM Experience

Digital Engagement Tools

SaaS Sales

Education

Bachelor's degree in Business/Marketing or related field

Job description

Company Description

1Loyalty.AI is a comprehensive loyalty and CRM platform designed for businesses of all sizes, from small enterprises to large organizations. The platform helps companies retain existing customers, reduce churn, and attract new customers through referral-driven growth. 1Loyalty.AI enhances customer engagement with tools such as feedback modules, Smart QR codes, and targeted campaigns via SMS and WhatsApp. By centralizing loyalty and CRM capabilities, the company enables businesses to build stronger relationships and increase customer lifetime value.

Role Description

The Sales Specialist is a full-time, on-site role based in Ahmedabad, focused on driving adoption of 1Loyalty.AI’s platform among new and existing business clients. On a day-to-day basis, the Sales Specialist will identify and qualify prospects, conduct product demonstrations, and present tailored solutions that address client loyalty and CRM needs. The role includes managing the full sales cycle from initial outreach to closing, maintaining accurate records in CRM tools, and providing ongoing support to ensure client satisfaction and retention. The Sales Specialist will collaborate closely with customer success and product teams, deliver basic training to clients on platform features, and gather feedback to help refine offerings and sales approaches.

Qualifications

• Candidates should possess strong Communication skills, including clear presentation abilities and professional business writing.
• Candidates should possess Customer Service skills, with a focus on building long-term client relationships and resolving issues effectively.
• Candidates should possess Sales skills, including prospecting, negotiation, and closing in a B2B or SaaS environment.
• Candidates should possess Training skills to help onboard clients and explain platform features in a simple, structured way.
• Candidates should possess Sales Management-related skills, such as pipeline management, forecasting, and performance tracking.
• Additional beneficial qualifications include experience in CRM or loyalty solutions, familiarity with digital engagement tools (SMS, WhatsApp campaigns), and prior work in technology or SaaS sales.
• A bachelor’s degree in Business, Marketing, or a related field is preferred, along with the ability to work independently, meet targets, and collaborate in a fast-paced environment.