Sales Representative / Territory Account Specialist

IN10 (FCRS = IN010) Novartis Healthcare Private Limited; Delhi; In loco; INR 300.000 - 600.000; Tempo pieno

Descrizione del lavoro

Novartis Healthcare Private Limited in India seeks a Sales Representative to drive customer interactions and sales growth, acting as the face of our customer experience and building relationships with healthcare professionals to deliver value for patients.

You will personalize engagement across channels, use data to plan territory activities, and collaborate with cross-functional teams to ensure compliant, ethical performance.

Mansioni

• Drive Competitive Sales Growth.
• Personalize and orchestrate customer engagement journeys for target HCPs across channels.
• Build engagement by partnering with HCPs to develop sustained collaboration for Novartis.
• Deliver memorable, customer-centric experiences by listening to needs and healthcare context.
• Use available data to plan and adjust territory, account and interaction plans.
• Share customer insights with internal stakeholders to support content and campaigns.
• Collaborate with cross-functional teams to address unmet customer and patient needs.
• Act with integrity and speak up when ethics are at risk.
• Live by Novartis Code of Ethics and Values.
• Report technical complaints/adverse events within 24 hours; distribute marketing samples where applicable.

Conoscenze

Commercial Excellence

Communication

Compliance Governance

Conflict Management

Cross-Functional Coordination

Cross-Functional Work

Customer Insights

Influencing Skills

Key Account Management

Negotiation

Professional Ethics

Sales Techniques

Technical Knowledge

Descrizione del lavoro

Job Description Summary

-The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Job Description Key Responsibilities

• Drive Competitive Sales Growth
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Essential Requirements

To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes

Skills Desired

• Commercial Excellence
• Communication
• Compliance Governance
• Conflict Management
• Cross-Functional Coordination
• Cross-Functional Work
• Customer Insights
• Influencing Skills
• Key Account Management
• Negotiation
• Professional Ethics
• Sales Techniques
• Technical Knowledge

Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.