Product Specialist

IN10 (FCRS = IN010) Novartis Healthcare Private Limited; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Novartis Healthcare Private Limited in Hyderabad is seeking a Sales Representative to drive customer interactions and sales growth. You will be the face of our customer experience, building relationships with healthcare professionals to deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

You will collaborate with cross-functional teams, leverage data to tailor territory plans, and ensure ethical, compliant engagement while upholding the

Qualifications

• Needs-based engagement with healthcare professionals (HCPs) leveraging data and insights.
• Ability to influence and coordinate with cross-functional teams to design effective engagement plans.

Responsibilities

• Drive Competitive Sales Growth
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right
• Live by Novartis Code of Ethics and Values and Behaviors
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)

Skills

Commercial Excellence

Conflict Management

Cross-Functional Coordination

Customer Insights

Influencing Skills

Key Account Management

Professional Ethics

Job description

Job Description Summary -The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Job Description Location

Hyderabad

Key Responsibilities

• Drive Competitive Sales Growth
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right
• Live by Novartis Code of Ethics and Values and Behaviors
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt
• Distribution of marketing samples (where applicable)

Essential Requirements

To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes

Skills Desired

• Commercial Excellence
• Conflict Management
• Cross-Functional Coordination
• Customer Insights
• Influencing Skills
• Key Account Management
• Professional Ethics

Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives.