Sales Representative / Territory Account Specialist

Novartis India; Delhi; On-site; INR 420,000 - 660,000; Full time

Job summary

Novartis India is seeking a Sales Representative to drive customer interactions and sales performance, serving as the face of our customer experience and building deep relationships to deliver value for customers and patients.

You will engage with healthcare professionals, tailor engagement journeys, and collaborate with cross-functional teams to design compliant, ethical solutions that support product messaging and patient care.

Qualifications

• Role is populated at local level; guidance will follow from IMI Field Engagement Performance Management Council outcomes

Responsibilities

• Drive Competitive Sales Growth
• Personalize and orchestrate customer engagement journeys for target HCPs using preferences and multiple channels
• Build engagement with HCPs to develop sustained collaboration over time for Novartis
• Deliver customer-centric experiences by listening to needs and understanding the healthcare environment
• Leverage data to prioritize and adjust territory, account and customer interaction plans
• Share customer insights with stakeholders to support product and campaign plans
• Deliver value to customers and patients
• Collaborate with cross-functional teams to address unmet customer and patient needs
• Act with integrity, treating customers and colleagues respectfully
• Speak up and do the right thing when ethics are unclear
• Adhere to Novartis Code of Ethics and Values
• Report technical complaints/adverse events within 24 hours
• Distribute marketing samples where applicable

Job description

Summary

• The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

About The Role

Key Responsibilities

• Drive Competitive Sales Growth
• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels
• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis
• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment
• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans
• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans
• Deliver Value to Customers and Patients
• Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs
• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.
• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.
• Live by Novartis Code of Ethics and Values and Behaviors.
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt.
• Distribution of marketing samples (where applicable)

Essential Requirements

• To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes

Why Novartis:

Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards:

Learn about all the ways we’ll help you thrive personally and professionally.

Read our handbook (PDF 30 MB)