Sales Rep (Territory Business Executive)

IN10 (FCRS = IN010) Novartis Healthcare Private Limited; Tamil Nadu; On-site; INR 450,000 - 650,000; Full time

Job summary

Novartis Healthcare Private Limited in India seeks a Sales Representative to drive customer interactions and sales performance. You will be the face of our customer experience approach, building relationships with healthcare professionals and other stakeholders to support ethical, compliant growth.

You will identify high-potential customers, engage in value-based conversations, tailor engagement journeys, and collaborate with cross-functional teams to provide value to customers and patients

Qualifications

• Experience in account management and commercial excellence.
• Strong communication, negotiation and influencing skills.
• Knowledge of healthcare industry and ethics.

Responsibilities

• Identify high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions.
• Drive sales performance through engagement across channels and personalised experiences.
• Build engagement by partnering with HCPs to develop sustained collaboration and value-add solutions.
• Deliver value-based conversations to understand customer challenges and opportunities.
• Collaborate with cross-functional teams to design and implement compliant solutions.

Skills

Account Management

Commercial Excellence

Communication Skills

Compliance

Conflict Management

Cross-Functional Coordination

Customer Insights

Ethics

Healthcare Industry

Influencing Skills

Negotiation

Selling Skills

Technical Skills

Job description

Job Description Summary

the Sales Representative is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Key Responsibilities

Drive Competitive Sales Growth Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions. Drive sales performance through the skilful orchestration of positive customer experiences Engage and Build Relationships. Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities. Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels. Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment. Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time). Develop Deep Customer Insights and Understanding -Gather insights on the customer's business to uncover what is important to them. Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans. Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans. Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs. Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions. Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors. Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable).

Essential Requirements

To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes.

Skills Desired

Account Management, Commercial Excellence, Communication Skills (Inactive), Compliance (Inactive), Conflict Management, Cross-Functional Coordination, Customer Insights, Ethics, Healthcare Industry, Influencing Skills, Negotiation, Selling Skills (Inactive), Technical Skills (Inactive)

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