Sales & Relationship Executive

Pataaree Studios Pvt Ltd; Chandigarh; On-site; INR 350,000 - 550,000; Full time

Job summary

Pataaree Studios Pvt Ltd in Chandigarh is seeking a Sales & Relationship Executive to guide customers through the wedding shopping journey and deliver an exceptional experience. You will understand requirements, recommend products, and work toward consistent sales performance.

The role involves multi-channel enquiries, personalized consultations, and coordinating with internal teams to ensure timely order fulfillment and post-sales support. An premium customer mindset is essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage customer relationships and drive sales.
• Strong consultative selling, listening, and problem solving.
• Comfort with CRM systems and basic Excel/Google Sheets.

Responsibilities

• Guide customers through the wedding shopping journey and recommend suitable products.
• Handle enquiries via WhatsApp, Calls, Instagram, Website, Email and other channels.
• Convert enquiries into sales while achieving monthly targets.
• Coordinate with Production, Dispatch, and Operations for order fulfilment.
• Maintain accurate CRM records and provide post-sales support.
• Schedule consultations, including NRIs across time zones.

Skills

Excellent communication and Interpers

Customer relationship management

Consultative selling

Active listening

Time management

CRM and basic Excel/Sheets

Job description

Job Description –Sales & Relationship Executive

Role Summary

The Wedding Sales & Customer Experience Executive will guide customers throughout their wedding shopping journey by understanding their requirements, recommending suitable products, and delivering an exceptional customer experience. This role focuses on relationship building, personalized consultations, and achieving sales targets.

• Handle customer enquiries via WhatsApp, Calls, Instagram, Website, Email, and other sales channels.
• Understand customer requirements, wedding ceremonies, budget, and timelines.
• Recommend suitable products and curated wedding solutions.
• Convert enquiries into successful sales while achieving monthly targets.
• Conduct regular follow-ups and maintain customer relationships until order completion.
• Coordinate with Production, Dispatch, and Operations for smooth order execution.
• Maintain accurate customer records and sales updates in the CRM.
• Resolve customer queries and provide timely post-sales support.
• Stay updated on Pataaree products, wedding rituals, and new collections.
• Collect customer feedback and contribute to improving the overall customer experience.
• Schedule consultations and follow-ups based on customer availability, including international (NRI) clients across different time zones whenever required.

Key Skills

• Excellent communication and interpersonal skills
• Customer relationship management
• Consultative selling and negotiation
• Active listening and problem-solving
• Time management and multitasking
• CRM and basic Excel/Google Sheets knowledge

Preferred Experience

• 1–2 years of experience in Sales, Customer Service, Retail, Jewellery, Wedding Industry, or Luxury Products.
• Experience handling premium customers or international clients will be an added advantage.
• Deliver a premium and personalized customer experience.
• Build trust through consultation rather than hard selling.
• Be flexible in managing customer consultations, especially for NRI clients across different time zones.
• Maintain professionalism, ownership, and accountability in every customer interaction.
• Work collaboratively with internal teams to ensure timely order fulfilment.

Be a part of a growing premium wedding brand where you help customers celebrate life's most memorable occasions through meaningful guidance, exceptional service, and curated wedding experiences.