Online Sales Executive

Eta Jewels; Ahmedabad District; Hybrid; INR 201,000 - 290,000; Full time

Job summary

Eta Jewels in Gujarat invites a dynamic Sales Associate to join our boutique team. This all-rounder role covers end-to-end sales, in-store and virtual client experiences, and proactive communication across channels.

You will greet customers, present silver jewelry, host video consultations, respond to WhatsApp queries, manage stock displays, and uphold a polished appearance. English and Hindi proficiency, prior retail experience preferred, and comfort with mobile devices are essential to deliver

Qualifications

• Conversational English and Hindi/local language required.
• Previous retail/jewelry or customer-facing experience preferred.
• Comfort with smartphones/tablets for WhatsApp chats, video calls and product sharing.

Responsibilities

• In-Store Sales & Client Assistance: Welcome walk-in customers, understand tastes, present collections, and guide toward purchases.
• Virtual Consultations: Host one-on-one video calls for remote clients to walk through collections and answer queries.
• WhatsApp & Query Management: Respond to product inquiries, pricing questions, and order updates on WhatsApp and social channels.
• Customer Relationship Management: Build lasting relationships with clients, maintain clear communication, and encourage repeat visits.
• Store & Stock Upkeep: Manage inventory displays, ensure neat presentation, and assist in daily operations.

Skills

English

Hindi

Retail sales

Customer service

Tech-savvy

Proactive

Professional appearance

Job description

We are looking for a dynamic, proactive, and versatile Sales Associate to join our boutique team. In this all-rounder role, you will be the face of our silver jewelry brandmanaging end-to-end sales, delivering personalized client experiences both in-store and virtually, and handling customer communication across digital channels.

If you are passionate about handcrafted/traditional silver jewelry, love interacting with clients, and take ownership of your work, we’d love to have you on board!

Key Responsibilities

• In-Store Sales & Client Assistance: Welcome walk-in customers, understand their tastes, present jewelry collections thoughtfully, and guide them toward the perfect purchase.
• Virtual Consultations: Host one-on-one video calls for remote clients to walk them through our collections, answer queries, and show jewelry details up close.
• WhatsApp & Query Management: Respond promptly and professionally to product inquiries, pricing questions, and order updates on WhatsApp and social channels.
• Customer Relationship Management: Build lasting relationships with clients, maintain clear communication, and deliver exceptional service to encourage repeat visits.
• Store & Stock Upkeep: Help manage inventory displays, ensure products are presented neatly, and assist in daily operational flow.

Qualifications & Requirements

• Language Skills: Conversational proficiency in English and Hindi/Local Language. Clear and polished communication is essential for client interactions.
• Sales & Customer Service: Prior experience in retail sales, jewelry, or customer-facing roles is preferred.
• Tech-Savvy: Comfortable operating smartphones/tablets for WhatsApp business chats, video calls, and product photo sharing.
• Proactive Mindset: Self-motivated, dependable, and eager to step up whenever needed without constant supervision.
• Presentation: Warm, welcoming personality with a professional and groomed appearance.Role & responsibilities

Preferred candidate profile