Sales Project Management Specialist

Hitachi ABB Power Grids; India; On-site; INR 900,000 - 1,600,000; Full time

Job summary

Hitachi ABB Power Grids is seeking a role focused on order execution, project management, and customer coordination within the Insulation & Components team. You will manage order entry, milestones, and cross-functional collaboration to ensure timely delivery and compliant documentation.

The ideal candidate will have 3–5 years in Sales Ops/PM/Order Execution within industrial sectors, with strong SAP/ERP experience and good English communication skills.

Qualifications

• Engineering diploma or bachelor in Electrical/Mechanical/Industrial.
• 3–5 years in Sales Operations, Project Management, Order Execution, Customer Service, or Marketing & Sales in industrial sectors.
• Experience with export and domestic order execution; SAP/ERP exposure.

Responsibilities

• Handle end-to-end order execution from PO receipt to delivery and closure.
• Review POs for commercial/technical compliance against quotes, contracts, and specs.
• Process order entry and management in SAP/PowerShop or other systems.

Skills

English proficiency

SAP/ERP

Logistics coordination

Customer interactions

Education

Diploma/Engineering degree

MBA (advantage)

Tools

SAP/ERP systems

PowerShop

Job description

How you’ll make an impact

Hitachi Energy Transformers- You’ll work as part of our Insulation & Components team, which engineers’ solutions, and products such

as Bushings, Tap Changers and power and distribution Components. We’re the world’s largest supplier of transformer components.

Order Execution and Project Management

Handle complete order execution from Purchase Order (PO) receipt to final delivery and project closure.

Review customer purchase orders for commercial and technical compliance against quotations,

contracts, and specifications.

Process order entry and management in SAP, PowerShop, or other business systems.

Monitor project milestones, lead times, production schedules, shipment plans, and customer

commitments.

Ensure timely order execution while maintaining quality, cost, and delivery objectives.

Customer Relationship Management

Serve as the primary point of contact for customers during order execution.

Provide regular project updates regarding order status, delivery schedules, documentation, and

shipment tracking.

Support customers with technical clarifications related to bushings, General Technical Particulars

(GTPs), drawings, test certificates, and related documentation.

Build and maintain long-term customer relationships to enhance customer satisfaction and retention.

Commercial and Financial Management

Support Front-End Sales (FES) teams during quotation preparation, pricing discussions, and order

closing activities.

Coordinate submission of Proforma Invoices (PI), Letter of Credit (LC) establishment, invoicing

activities, and payment follow-up.

Coordinate with finance teams for payment accounting, revenue recognition, and commercial

compliance.

Monitor project cash flow and payment milestones to ensure timely collections.

Cross-Functional Coordination

Coordinate closely with factories, production planning, sourcing, logistics, finance, quality, and service

teams to meet customer requirements.

Facilitate resolution of commercial, technical, and operational issues impacting project execution.

Ensure all internal stakeholders are aligned on project priorities and delivery commitments.

Customer Complaint and Quality Management

Create and manage Customer Complaint Resolution Process (CCRP) cases.

Coordinate root cause analysis and corrective actions with relevant stakeholders.

Ensure timely closure of customer complaints and effective communication with customers.

Support quality initiatives aimed at improving customer experience and operational excellence.

Audit, Compliance and Documentation

Ensure compliance with Hitachi Energy policies, contractual obligations, and applicable regulations.

Actively participate in customer audits, factory approvals, Global Quality & Sustainability Audits

(GQSA), ISO audits, and other compliance activities.

Maintain complete and accurate project documentation and records throughout the order lifecycle.

Customer Satisfaction and Continuous Improvement

Drive Transactional Net Promoter Score (T-NPS) survey participation and customer feedback

collection.

Analyze customer feedback and coordinate improvement actions with relevant stakeholders.

Identify process improvement opportunities to enhance delivery performance and customer satisfaction.

Share lessons learned and best practices across the organization.

Business Development Support

Maintain sales pipelines, forecasts, CRM records, and order backlog reports.

Prepare monthly reports such as OBL, OCS, order intake, backlog status, and forecast updates.

Identify opportunities for repeat business, modernization, upgrades, and new customer acquisition.

Support growth initiatives by strengthening customer engagement and market presence.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

Education

Diploma/Bachelor's Degree in Engineering (Electrical / Mechanical / Industrial) or equivalent.

MBA or postgraduate qualification in Marketing, Operations, or Business Management will be added

advantage.

Experience

Relevant 3-5 years of experience in Sales Operations, Project Management, Order Execution,

Customer Service, or Marketing & Sales within industrial manufacturing, power systems, transformers,

or electrical equipment industries. (Total experience not exceeding 8 Years)

Experience in handling export and domestic order execution.

Strong exposure to SAP/ERP systems, commercial documentation, logistics coordination, and

customer interactions.

Proficiency in both spoken & written English language is required.

We are a global leader in electrification, powering the electricity era to meet the energy demands of today, and the next 25 years. As the energy arm of Hitachi Group, over three billion people depend on our pioneering, mission-critical technologies to power their daily lives.

With over a century of innovation, we are addressing the most urgent energy challenge of our time: driving the evolution of the world’s energy system to ensure abundant, secure, affordable, and sustainable power for today’s generation and the next.

With an unparalleled installed base in over 140 countries, we are the grid ecosystem partner across the utility, industry, data center, and transportation sectors. Headquartered in Switzerland, we employ over 56,000 people in 60 countries and generate revenues of around $20 billion USD.