Sales Process Associate

Hewlett Packard Enterprise; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

Hewlett Packard Enterprise in Bengaluru is seeking a Sales Process Associate for an onsite role focused on quote, price, configuration, deal registration, order management, invoicing and entitlement management to ensure accurate sales processing from quote to delivery.

You will collaborate with Sales, Customer Success, Licensing and Service Delivery teams to resolve entitlement discrepancies, drive process improvements, and maintain data integrity across CRM and order systems.

Qualifications

• High school or equivalent secondary education certification required.
• Bachelor's degree preferred.
• Typically, 2-4 years' experience in sales operations or related roles.

Responsibilities

• Executes operational activities related to quote, price, configuration, deal registration, order management, invoicing, and contract life-cycle management.
• Produces deal documentation and configures systems to reflect ordering processes.
• Generates invoices and client billing per service and product agreements.
• Maintains and validates customer and deal data across systems and produces reports on processing activities.
• Manages entitlements, warranties, subscriptions, and install base validation.
• Collaborates with Sales, Customer Success, Licensing, Service Delivery, and Business Operations to resolve entitlement discrepancies.

Skills

Data management

Quality control

MS Excel

CRM systems

Order management

Quoting & entitlement

Education

High school diploma

Bachelor's degree

Tools

CRM systems

Order management systems

Quoting systems

Job description

Sales Process Associate

This role has been designed as "Onsite" with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world.

Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you'll do:

• Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation.


• Produces deal documentation and configures systems to reflect ordering processes.


• Generates invoices and client billing in accordance with service and product agreements.


• Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.


• Manage customer and internal entitlement-related queries, ensuring timely investigation, analysis, and resolution of product, support, service, subscription, and warranty entitlement issues.


• Perform entitlement analysis by reviewing contracts, service agreements, order history, install base records, and system data to validate entitlement eligibility and recommend corrective actions.


• Collaborate with Sales, Customer Success, Licensing, Service Delivery, and Business Operations teams to resolve entitlement discrepancies and improve entitlement accuracy.


• Identify recurring entitlement issues, analyze root causes, and drive process improvements to enhance customer experience and operational efficiency.


• Ensure data integrity across CRM, entitlement, and order management systems through accurate transaction processing and governance controls.


• Support revenue recognition, compliance, audit, and business policy requirements.


• Monitor transaction queues, identify operational risks, and proactively drive issue resolution to minimize customer impact.


• Develop, maintain, and analyze operational reports, dashboards, entitlement trends, and business metrics to support decision-making and performance management.


• Drive continuous improvement initiatives focused on process simplification, automation, productivity, and customer experience enhancement.


• Act as a point of contact for escalations and provide guidance to junior team members on process execution and best practices.


• Contribute to knowledge management, training, and operational readiness activities for new programs, tools, and process enhancements.


• Understanding of entitlement management processes, service contracts, warranties, subscriptions, software licensing, and install base management.


• Strong analytical skills to investigate entitlement discrepancies and perform root cause analysis across multiple systems and data sources.


• This will better reflect the current Aruba operational model where the team supports both sales transaction processing and entitlement management activities.

What you need to bring:

Education and Experience Required:

• High school or equivalent secondary education certification required


• Bachelor's degree preferred.


• Typically, 2 - 4 years' experience

Knowledge and Skills:

• Strong data management and quality control skills, with the ability to review, validate, and maintain accurate business documentation and transactional data.


• Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and other business productivity tools.


• Experience working with CRM, order management, quoting, entitlement, and sales operations systems, including reporting, analytics, and data management activities.


• Solid understanding of Quote-to-Cash (QTC), Order-to-Cash (OTC), order management processes, system configurations, and documentation requirements.


• Knowledge of entitlement management, service contracts, warranties, subscriptions, and install base validation processes.


• Strong analytical and problem-solving skills with the ability to investigate transaction and entitlement discrepancies, perform root cause analysis, and drive resolution.


• Excellent written and verbal communication skills with the ability to effectively engage and collaborate with cross-functional stakeholders.


• Professional fluency in English; additional local language proficiency is an advantage.


• Ability to manage escalations, influence stakeholders, and negotiate solutions in a dynamic business enviro