Sales Operations New Associate

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 300,000 - 520,000; Full time

Job summary

Accenture is seeking a Sales Operations New Associate to support Order Management from order creation to fulfillment, including financial settlement and billing activation. You will work with a team to design and implement best practices across processes, organization, and technology, ensuring accurate, on-time execution and strong collaboration with internal partners.

The role emphasizes attention to detail, customer focus, time management, and adaptability, with opportunities to learn ERP

Qualifications

• Primary skill: Order Management
• Proficient in navigating ERP and Outlook to complete tasks
• Follows documented workflows and standard work to ensure accuracy
• Completes work on time by following defined processes and expectations
• Maintains data accuracy and can communicate clearly with peers and partners

Responsibilities

• Monitor and manage ticket queues to ensure timely processing
• Interpret customer requests and complete transactions per defined processes
• Escalate non-standard requests to leadership for guidance
• Maintain data integrity and adherence to policies and standards
• Collaborate with peers and support teams to resolve tickets and meet SLAs

Skills

Order Management

ERP navigation

Attention to Detail

Time Management

Customer Focus

Communication

Problem Solving

Adaptability

Education

Any Graduation

Tools

Outlook

ERP systems

Job description

Skill required: Order Management - Order Management Designation: Sales Operations New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

Visit us at www.accenture.com

What would you do?

• Transforming sales to become a future-ready and digital B2B revenue engine.
• The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles
• Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
• Includes Distributed Order Management for both on-line and physical network management.

What are we looking for?

• Primary skill - Order Management - P1
• System Navigation
  • Proficiency in navigating ERPs, customer request systems and Outlook to complete assigned tasks.
• Process Adherence
  • Follows documented workflows, policies, and standard work to ensure consistency and accuracy
• Execution & Reliability Completes work accurately and on time by consistently following defined processes and expectations.
• Attention to Detail Ensures accuracy in all transactions and maintains data integrity.
• Time Management Effectively prioritizes work to meet volume demands and service expectations.
• Customer Focus Supports customers by ensuring requests are completed correctly and communicating clearly when needed.
• Communication & Collaboration Works effectively with peers and Partners to resolve requests and ensure aligned outcomes.
• Adaptability Adjusts to changing pr

Roles and Responsibilities:

• Queue Management & Ticket Resolution
  • Monitor and manage assigned work and ticket queues to ensure timely processing within service-level expectations.
  • Follow established processes to determine the appropriate action and elevate non-standard requests when needed.
  • Prioritize requests based on urgency, impact, and age to ensure efficient workflow.
• Customer-Focused Execution
  • Interpret customer requests and complete transactions in alignment with defined processes and expected outcomes.
  • Identify incomplete or unclear information and take appropriate action to move the request forward or elevate when needed.
  • Communicate with internal Partners to clarify or resolve standard requests.
• Policy Adherence & Accuracy
  • Ensure all actions align with established policies, procedures, and standard work.
  • Maintain high standards of data accuracy and system integrity.
  • Escalate non-standard requests, exceptions, or unclear situations to leadership for guidance.
• Primary Team & Work Scope
  • Work within an assigned primary team and develop proficiency across all standard transactions within that scope.
  • Participate in cross-training and demonstrate the ability to support additional work within assigned scope as business needs require.
• Collaboration & Support
  • Work closely with peers, supervisors, and support teams to resolve tickets and maintain service levels.
• Queue Management & Ticket Resolution
  • Monitor and manage assigned work and ticket queues to ensure timely processing within service-level expectations.
  • Follow established processes to determine the appropriate action and elevate non-standard requests when needed.
  • Prioritize requests based on urgency, impact, and age to ensure efficient workflow.
• Customer-Focused Execution
  • Interpret customer requests and complete transactions in alignment with defined processes and expected outcomes.
  • Identify incomplete or unclear information and take appropriate action to move the request forward or elevate when needed.

Any Graduation

About Accenture

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive.

Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture