Delivery Operations Team Lead

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 1,700,000 - 2,600,000; Full time

Job summary

Accenture is seeking a Delivery Operations Team Lead in Bengaluru, India, to transform and optimize our Order Management processes from order creation through fulfillment. The role involves supervising a team, analyzing order issues, and driving end-to-end resolution with cross-functional teams.

The ideal candidate has 7–11 years of experience in order management, strong leadership, and a drive for process improvement within a global services environment.

Qualifications

• Primary skill - Order Management (P4)
• Team Leader role supervises day-to-day workload and first-level process escalation
• 5+ years of experience in order management or related roles

Responsibilities

• Analyze root causes of order failures and fulfilment delays
• Lead end-to-end resolution of escalated order issues with cross-functional teams
• Oversee a small team and manage day-to-day workload
• Interact with supervisor and client teams as needed
• Be prepared to work in rotational shifts

Skills

Order Management

Education

Graduation

Job description

Skill required: Order Management - Order Management Designation: Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Transforming sales to become a future-ready and digital B2B revenue engine.
• The team helps assess design build and implement best practices on process organization and technology to create execute and run a collaborative sales and support roles
• Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
• Includes Distributed Order Management for both on-line and physical network management.

What are we looking for?

• Primary skill - Order Management - P4
• The Team Leader role reflects a first level of process supervision and oversight. Sometimes referred to as Supervisoror Assistant Manager, this role manages daytoday workload and firstlevel process escalation and reviews processes for accuracy and timeliness.
• Analyse root causes of order failures, fulfilment delays, and revenue leakages; drive corrective and preventive actions, Lead endtoend resolution of escalated order issues involving cross-functional teams . 5+ years of experience.

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems.
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures.
• The person would require understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor.
• May interact with peers and or management levels at a client and or within Accenture.
• Guidance would be provided when determining methods and procedures on new assignments.
• Decisions made by you will often impact the team in which they reside.
• Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture.
• Please note that this role may require you to work in rotational shifts

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.

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