Business Advisory New Associate

8133 ASOL Mumbai 7 SEZ Company; Navi Mumbai; On-site; INR 500,000 - 600,000; Full time

Job summary

Accenture is seeking a detail-oriented associate to support Customer Operations Incident management within the Supply Chain Execution team. The role focuses on reducing repeated incidents, improving ticket closure times, and ensuring accurate issue resolution across onshore and offshore teams.

You will work in a fast-paced environment, collaborating with engineering, planning and DC operations to optimize planning processes and service levels while driving cost savings and efficiency

Qualifications

• Strong analytical and problem-solving abilities.
• Advanced Excel and PowerPoint skills.
• Excellent communication and stakeholder management.

Responsibilities

• Identify, create and manage incidents in the ticketing system.
• Coordinate with cross-functional teams to drive issue resolution.
• Track tickets end-to-end and monitor SLA adherence.
• Provide regular status updates and validate resolutions.

Skills

Analytical thinking

Excel

PowerPoint

Communication

Stakeholder management

SCM knowledge

Job description

Skill required: Supply Chain - Supply Chain Execution Designation: Business Advisory New Associate Qualifications:Any Graduation Years of Experience:0 to 1 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• We are looking for a detail-oriented and proactive professional to support Customer Operations Incident management ticketing system
• The role requires close collaboration with cross-functional teams, in-depth analysis of requirements, and ensuring Reduction in repeated incidents, Ticket closure turnaround time, Accuracy of issue resolution, Stakeholder satisfaction, reduced rework
• You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits It also involves management of the flow of goods and services and including all processes that transform raw materials into final products
• Drive cost savings and efficiency improvements in collaboration with onshore and offshore teams
• Identify opportunities to optimize planning processes and improve service levels
• Contribute to continuous improvement initiatives across planning operations

What are we looking for?

• Strong analytical and problem-solving skills
• Advanced Excel and PowerPoint skills
• Excellent communication and stakeholder management skills
• Background in supply chain, asset management, or engineering (preferred)
• Strong understanding of SCM processes, especially PO lifecycle management
• Ability to work in a fast-paced, operational environment with multiple stakeholders
• Strong communication and problem-solving skills

Roles and Responsibilities:

• 1 Incident Identification , Ticket Creation
• Raise incidents promptly based on issues identified by internal teams or stakeholders
• Ensure accurate and complete ticket creation description, impact, priority, affected systems
• Categorize incidents correctly eg, data issues, Agent defects, inventory discrepancies
• 2 Ticket Assignment , Coordination
• Assign incidents to the appropriate teams Engineering, DC Ops, Inventory, Planning, etc
• Coordinate with cross functional teams to ensure clarity on issue ownership
• Follow up on ownership gaps and ensure accountability is established
• 3 Tracking , Monitoring
• Track all open tickets end to end until closure
• Monitor SLA adherence and accelerate delays or aging tickets
• Maintain visibility on critical, high priority incidents
• 4 Communication , Updates
• Provide regular status updates to stakeholders LCM, Engineering, Planners, E, O, etc
• Highlight blockers, risks, and dependencies impacting resolution
• Ensure clear communication of ticket status open, in progress, pending, closed
• 5 Validation , Closure
• Validate resolution provided by the respective teams before closing tickets
• Ensure the issue is fully resolved and does not reoccur
• Capture resolution details clearly for future reference

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We belief that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture