Sales Operations Manager

Jobtailor; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Job summary

Jobtailor in Bengaluru seeks a seasoned Channel Leader to drive the channel program for India’s metal cutting business. You will design partner incentives, review the distributor network, appoint new dealers, and align channel strategies with sales and service goals.

The role requires 5–10 years in sales leadership with distribution management, cross-functional collaboration, data analytics, and a track record of implementing customer service improvements.

Qualifications

• Leadership in sales, channel management, or customer service for 5–10 years.
• Experience managing distribution-partner relationships and channel strategies.
• Cross-functional collaboration across marketing, finance, and product development.
• Strong data analytics for sales strategies, operational improvements, and customer service enhancements.

Responsibilities

• Drive Channel Management for the Metal Cutting Business in India
• Design the Channel Partner Program for distributor motivation
• Review the India Channel Partner Network, identify growth opportunities, and appoint new dealers
• Evaluate distributor health and develop partner growth plans with Sales Managers
• Manage communication, rules of engagement, and conflicts with channel partners
• Collaborate with cross-functional teams to achieve channel partner performance objectives
• Maintain distribution management tools for partner relationships
• Plan soft-skills and technical training for the channel team
• Implement organizational initiatives with channel partners
• Oversee customer service delivery, satisfaction, strategies, team performance, and customer-centric culture
• Streamline customer service processes and establish and track KPIs
• Handle escalated customer issues and complaints
• Implement E-Commerce initiatives for the Channel Team
• Serve as super user for MSD CRM and develop CRM dashboards and sales enablement tools
• Drive sales strategy and operational growth with cross-functional teams
• Design sales reports and dashboards and analyze data for business recommendations
• Conduct quarterly sales quota setting for India and monthly performance audits
• Devise strategy execution metrics and ensure process discipline
• Develop pricing models aligned with margin targets and business objectives
• Analyze customer segments, product lines, market trends, competitors, and industry trends
• Provide competitive pricing insights and partner with Sales, Finance, and Product Management

Skills

Channel Management

Sales Strategy Development

Customer Service Strategy

Data Analytics for Sales

Cross-Functional Collaboration

Education

Engineer

Postgraduate degree in Business

Tools

MSD CRM

E-Commerce Platforms

Distribution Management Tools

Job description

• Drive Channel Management for the Metal Cutting Business in India
• Design the Channel Partner Program for distributor motivation
• Review the India Channel Partner Network, identify growth opportunities, and appoint new dealers
• Evaluate distributor health and develop partner growth plans with Sales Managers
• Manage communication, rules of engagement, and conflicts with channel partners
• Collaborate with cross-functional teams to achieve channel partner performance objectives
• Maintain distribution management tools for partner relationships
• Plan soft-skills and technical training for the channel team
• Implement organizational initiatives with channel partners
• Oversee customer service delivery, satisfaction, strategies, team performance, and customer-centric culture
• Streamline customer service processes and establish and track KPIs
• Handle escalated customer issues and complaints
• Implement E-Commerce initiatives for the Channel Team
• Serve as super user for MSD CRM and develop CRM dashboards and sales enablement tools
• Drive sales strategy and operational growth with cross-functional teams
• Design sales reports and dashboards and analyze data for business recommendations
• Conduct quarterly sales quota setting for India and monthly performance audits
• Devise strategy execution metrics and ensure process discipline
• Develop pricing models aligned with margin targets and business objectives
• Analyze customer segments, product lines, market trends, competitors, and industry trends
• Provide competitive pricing insights and partner with Sales, Finance, and Product Management

Requirements

• Engineer, postgraduate degree in Business preferred
• Minimum 5-10 years in leadership roles within sales, channel management, sales operations, or customer service
• Experience leading and developing teams
• Extensive experience managing distribution-partner relationships and channel strategies
• Experience developing and implementing customer service strategies
• Demonstrated cross-functional collaboration across marketing, finance, and product development
• Strong experience using data analytics for sales strategies, operational improvements, and customer service enhancements
• Experience leading cross-functional projects requiring strategic planning and execution
• Familiarity with the organization’s industry, market trends, and competitive landscape

Core Competencies

Demonstrates expertise in Channel Management, Sales Strategy, and Customer Service Delivery, with a strong focus on developing and implementing effective partner programs and performance metrics. Proven ability to lead cross-functional teams and utilize data analytics for operational improvements and strategic decision-making.

Highest-signal resume keywords

• Channel Management
• Sales Strategy Development
• Customer Service Strategy Implementation
• Data Analytics for Sales
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Channel Partner Program Design
• Distributor Relationship Management
• Sales Reporting and Dashboard Creation
• KPI Tracking and Analysis
• Pricing Model Development

Soft Skills

• Team Leadership
• Conflict Resolution
• Communication Skills
• Customer-Centric Mindset
• Training and Development

Industry Keywords

• Metal Cutting Business
• Market Trends
• Competitive Landscape
• Sales Operations
• Customer Segmentation

Tools & Technologies

• MSD CRM
• E-Commerce Platforms
• Distribution Management Tools