Sales Operations Lead / Manager

Zenwork Digital; Hyderabad; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Zenwork Digital in Hyderabad's Financial District seeks a Sales Operations Lead/Manager with 6+ years in B2B SaaS to drive forecasting, pipeline, CRM optimization, and analytics.

You will own Salesforce from a business perspective, coordinate with a Salesforce partner, build dashboards, and align Sales, Marketing, Finance, Product and Customer Success. WFO in Hyderabad with overlapping US hours.

Qualifications

• 6–10 years of experience in Sales Operations, Revenue Operations, Business Operations, or Sales Strategy in a B2B SaaS company.
• Strong understanding of SaaS sales processes and pipeline management.
• Hands-on experience with Salesforce CRM.
• Experience managing CRM implementation partners or Salesforce admins.
• Strong analytical skills with ability to convert data into business recommendations.
• Advanced Excel or Google Sheets skills.
• Experience building dashboards using Salesforce reports or BI platforms.
• Strong project management and stakeholder management skills.
• Excellent written and verbal communication skills.
• Ability to influence cross-functional teams without direct authority.
• Ability to collaborate with globally distributed teams across Sales, Marketing, Finance, Product, and Customer Success.
• Willingness to work an overlap shift from India to support US Sales organization (2:00 PM–11:00 PM IST).

Responsibilities

• Forecasting, pipeline management, and sales analytics ownership.
• Lead CRM optimization and Salesforce enhancements.
• Coordinate with sales leadership and cross-functional teams.
• Manage CRM implementation partners or Salesforce admins.
• Build dashboards using Salesforce reports or BI platforms.
• Drive territory planning and process improvements.
• Collaborate with Sales, Marketing, Finance, Product and Customer Success.

Skills

Sales Operations

Revenue Operations

Forecasting

CRM optimization

Sales analytics

Cross-functional collaboration

Stakeholder management

Excel/Sheets

Data-driven decisions

Salesforce

Tools

Salesforce CRM

Job description

Experience-6+Years

Role-Sales Operations Lead/Manager

Location-Hyderabad-Financial District

Work Mode- WFO

About the role:

The Sales Operations Lead is responsible for improving the efficiency, predictability, and scalability of the sales organization.

You will partner closely with sales leadership to drive forecasting, pipeline management, CRM optimization, sales analytics, territory planning, process improvement, and sales technology. You will also serve as the primary owner of Salesforce from a business perspective, working closely with our Salesforce implementation partner to design and implement enhancements.

This role is ideal for someone who enjoys combining strategy, analytics, systems thinking, and operational execution to help a sales organization scale.

Sales Strategy & Planning

Forecasting & Pipeline Management

Sales Process Optimization

Salesforce & Sales Technology

Reporting & Analytics

Deal Operations

Cross-functional Collaboration

What We're Looking For

• 6 to 10 years of experience in Sales Operations, Revenue Operations, Business Operations, or Sales Strategy within a B2B SaaS company.
• Strong understanding of SaaS sales processes and pipeline management.
• Hands-on experience with Salesforce CRM.
• Experience managing CRM implementation partners or Salesforce administrators.
• Strong analytical skills with the ability to convert data into business recommendations.
• Advanced Excel or Google Sheets skills.
• Experience building dashboards using Salesforce reports or BI platforms.
• Strong project management and stakeholder management skills.
• Excellent written and verbal communication skills.
• Ability to influence cross-functional teams without direct authority.
• Ability to collaborate effectively with globally distributed teams across Sales, Marketing, Finance, Product, and Customer Success.
• Willingness to work an overlap shift from India to support our US Sales organization, typically 2:00 PM to 11:00 PM IST (or as business needs require).

Zenwork is a rapidly growing product-based company for B2B financial compliance and regulatory reporting technology (RegTech) company.

Through its major brands, Tax1099 and Compliancely, the company automates complex digital tax filings (such as 1099s and W-9s) and identity/compliance checks for over 100,000 customers worldwide.

Founded in 2011, the global operation relies heavily on its Hyderabad, India facility as its core product development and operational canter, employing hundreds of local engineers and tech professionals.