Sales Operations Analyst-Voice

Accenture; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in Mumbai seeks a Sales Operations Analyst to transform sales enablement and provide administrative and analytical support to the sales team. The role focuses on maximizing revenue by managing customer accounts, processing orders, and generating reports using CRM systems.

You will equip sales teams with data, content, and training to drive activity, with opportunities to collaborate across teams and handle rotational shifts as needed.

Qualifications

• 3 to 5 years of experience in sales support or operations.
• Experience with CRM systems and order processing.
• Excellent communication and organizational skills.
• Ability to analyze data and generate reports.
• Graduation or higher; any graduation acceptable.

Responsibilities

• Analyze and solve low-complexity problems.
• Interact with peers within Accenture and report to supervisors.
• Limited client exposure and management collaboration.
• Follow moderate daily task instructions and work on new assignments.
• Decisions impact own work and colleagues.
• Act as an individual contributor within a team with a focused scope.
• Role may require working in rotational shifts.

Skills

Sales Operations Management

Adaptable and flexible

Agility for quick learning

Prioritization of workload

Problem-solving skills

Written and verbal communication

Sales Order Processing

Sales Reporting

Data Processing

Education

Any Graduation/12th/PUC/HSC

Tools

CRM Systems

Job description

Skill required: Sales Support - Sales Enablement

Designation: Sales Operations Analyst

Qualifications: Any Graduation/12th/PUC/HSC

Years of Experience: 3 to 5 years

Language - Ability: English(International) - Proficient

What would you do

Transforming sales to become a future-ready and digital B2B revenue engine.

Sales Support resource is responsible for providing administrative and analytical support to the sales team, primarily focused on maximizing revenue generation by managing customer accounts, processing orders, generating reports, and ensuring smooth customer interactions, requiring strong communication, organizational skills, and proficiency with CRM systems to achieve sales targets.

Equip sales teams with the right content, training, and data to drive sales activity.

What are we looking for

• Sales Operations Management
• Adaptable and flexible
• Agility for quick learning
• Prioritization of workload
• Problem-solving skills
• Written and verbal communication
• Sales Order Processing
• Sales Reporting
• Data Processing

Roles and Responsibilities

• In this role you are required to do analysis and solving of lower-complexity problems
• Your day to day interaction is with peers within Accenture before updating supervisors
• In this role you may have limited exposure with clients and/or Accenture management
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
• The decisions you make impact your own work and may impact the work of others
• You will be an individual contributor as a part of a team, with a focused scope of work
• Please note that this role may require you to work in rotational shifts
• Qualification Any Graduation,12th/PUC/HSC