Sales Operations Analyst

Pure Storage India Pvt Ltd; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Flexible time off

Wellness resources

Company-sponsored team events

Job summary

Pure Storage in Bengaluru (In-office) is seeking a Sales Operations Analyst (CPQ) to own end-to-end quote creation and system support, accelerating the Q2C lifecycle while partnering with field sales, IT, and Deal Desk. You will reduce friction and improve revenue readiness with precise, scalable processes.

Ideal candidates bring 4+ years in CPQ workflows, strong data analysis skills, and a track record of SLA-driven operations.

Qualifications

• 4+ years managing CPQ workflows on enterprise CPQ platforms.
• Advanced data analysis with Google Sheets and Excel.
• Translate system issues into actionable requirements with IT/ GTM stakeholders.
• SLA management using enterprise ticketing systems.

Responsibilities

• Optimize Q2C systems velocity and resolve quote bottlenecks within SLA.
• Identify root causes and deploy permanent automated enhancements.
• Lead UAT for CPQ and CRM solutions before global rollout.
• Create SOPs and FAQs with regional Sales Ops to enable self-service.

Skills

CPQ & Q2C architecture

Data analysis

Cross-functional collaboration

SLA management

Tools

Salesforce CPQ

Google Sheets

Excel

ServiceNow

Jira

Job description

Sales Operations Analyst We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

THE ROLE

As our Sales Operations Analyst (CPQ), you will own the integrity of the end-to-end quote creation and system support architecture that accelerates our global Quote-to-Cash (Q2C) lifecycle. Operating as a critical partner to field sales, IT, and Deal Desk teams, you will eliminate operational friction by turning system troubleshooting into sustainable, long-term process improvements. Your mission is to maximize velocity for field sellers, ensuring their opportunities move seamlessly through our ecosystem with high precision and minimal turnaround time. By bridging technical system capabilities with strategic sales execution, you will directly influence the revenue readiness and operational agility of our global Go-To-Market teams.

WHAT YOU'LL DO

• Optimize Quote-to-Cash Systems Velocity: Serve as the strategic operational anchor for field sales teams, resolving critical quote architecture, opportunity management, and system bottlenecks within strict SLA timelines to keep active deals moving forward smoothly.
• Engineer Sustainable Root-Cause Fixes: Analyze recurring ticket trends and system performance anomalies to isolate root causes, partnering directly with IT engineering to deploy automated, permanent system enhancements rather than temporary transactional fixes.
• Govern Business Alignment via Testing: Lead and execute comprehensive User Acceptance Testing (UAT) for all deployed CPQ and CRM solutions, ensuring technical features align perfectly with field sales workflows and business requirements before global rollout.
• Scale Operational Excellence & Self-Service: Collaborate with regional Sales Operations teams to identify bottlenecks, authoring technical SOPs, process documentation, and FAQs that empower field self-service and drastically reduce cycle times.

WHAT YOU BRING

• CPQ & Quote-to-Cash Architecture Mastery: 4+ years of hands-on experience managing the opportunity lifecycle and quote operations workflows within enterprise CPQ platforms (such as Salesforce CPQ) where transactional accuracy directly impacts revenue execution.
• Advanced Data Synthesis & Analysis: Deep technical proficiency using Google Sheets and Excel (including complex queries, advanced data modeling, and array formulas) to analyze operational trends, build dashboard reporting, and audit pipeline data.
• Cross-Functional Technical Troubleshooting: Proven ability to translate complex system issues into actionable technical requirements, collaborating effectively with IT, engineering, and GTM stakeholders to resolve cross-platform data alignment friction.
• High-Ownership Service Delivery: A proactive, detail-oriented approach to SLA management, with demonstrated experience using enterprise ticketing ecosystems (such as ServiceNow or Jira) to track, prioritize, and optimize business operations support.

Location: We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave. #LI-ONSITE

WHAT YOU CAN EXPECT FROM US

• Innovation : We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
• Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
• Team : We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out purebenefits.com for more information.

ACCOMMODATIONS AND ACCESSIBILITY

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [e-mail] if you’re invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM

We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best. Bring your bold. Pure and simple. Experience Level Mid Level