Sales Operations Analyst, Amazon Ads

Amazon; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Amazon Ads in Mumbai is seeking an experienced Sales Operations Analyst to own CRM, forecasting, dashboards, and cross-functional projects. You will drive efficiency, manage sales metrics, and enable sales teams with reporting tools.

Ideal candidates have 5+ years in sales operations, strong analytics, SQL, and experience with CRM systems; MBA is a plus. This role is based in Mumbai and offers growth within a dynamic ad tech environment.

Qualifications

• 5+ years of sales operations or equivalent experience.
• 3+ years of using a CRM (Customer Relationship Management) tool experience.
• Experience as a business analyst, data analyst, or in a statistical analysis role.
• Experience driving projects to improve operations and support-related processes.
• Strong understanding of sales metrics and KPIs.
• Knowledge of sales automation tools and technologies.

Responsibilities

• Own the Customer Relationship Management platform ensuring data integrity and maintaining system hygiene.
• Develop and maintain sales forecasting models, pipeline management processes, and performance metrics
• Drive operational efficiency through process improvement and automation initiatives
• Manage sales enablement programs and tools to enhance team productivity
• Create and maintain sales dashboards and reporting systems
• Lead cross-functional projects to improve sales effectiveness and customer experience

Skills

Sales operations

CRM tools

Business/data analysis

Operations improvement

Sales KPIs

Sales automation tools

Education

Bachelor's degree in Business/related field

Tools

SQL

Excel/Sheets

Data visualization (QuickSight/Tableau)

Job description

Description

At Amazon Ads, we sit at the intersection of Advertising, Media and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive ROI for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon’s ecosystem of mobile and desktop websites, proprietary devices, and the Amazon Advertising Platform. If you’re interested in innovative advertising solutions with a relentless focus on the customer, you’ve come to the right place!

Key job responsibilities

• Own the Customer Relationship Management platform ensuring data integrity and maintaining system hygiene.
• Develop and maintain sales forecasting models, pipeline management processes, and performance metrics
• Drive operational efficiency through process improvement and automation initiatives
• Manage sales enablement programs and tools to enhance team productivity
• Create and maintain sales dashboards and reporting systems
• Lead cross-functional projects to improve sales effectiveness and customer experience

Basic Qualifications

• 5+ years of sales operations or equivalent experience
• 3+ years of using a CRM (Customer Relationship Management) tool experience
• Experience as a business analyst, data analyst, or in a statistical analysis role
• Experience driving projects to improve operations and support-related processes
• Strong understanding of sales metrics and KPIs
• Knowledge of sales automation tools and technologies
• Bachelor's degree in Business, Economics, Engineering, Statistics, or a related quantitative field

Preferred Qualifications

• Experience working cross-functionally and with a wide range of employees with different skill sets
• Proficiency in SQL, Excel/Google Sheets, and data visualization tools (QuickSight, Tableau, or equivalent)
• MBA or relevant advanced degree is preferred, along with sales operations, business operations, or a related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Maharashtra - C32

Job ID: A10432753