Sales Manager-Suvidha LAP

IDFC FIRST Bank; Delhi; On-site; INR 500,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank in India is seeking a Sales Manager for Suvidha LAP within the Retail Banking division. The role focuses on sourcing Home Loan and Suvidha business from the bank’s existing customer base, with emphasis on relationship management, cross-selling, and delivering high service standards.

You will coordinate with internal teams to ensure compliant, timely loan processing and customer engagement. The ideal candidate has 2–5 years of BFSI experience in retail lending, with strong

Qualifications

• 2–5 years of BFSI experience, preferably in retail lending.
• Graduate degree in any stream; Postgraduate degree preferred.
• Strong relationship management and cross‑selling skills.
• Excellent communication and interpersonal abilities.
• Experience with banking systems and customer management platforms.

Responsibilities

• Generate Home Loan/Suvidha leads via branches, RM, call centres, and loan centres.
• Engage with existing customers to identify needs and offer Home Loan/Suvidha solutions.
• Meet with customers to assess eligibility, finances, and property docs.
• Ensure smooth processing of applications and disbursement coordination.
• Deliver timely support and personalized service to enhance satisfaction.
• Achieve monthly, quarterly, and annual sales targets through cross-sell.
• Track pipeline status and report sales performance to senior management.
• Coordinate with credit, operations, legal, and technical teams for loan processing.
• Adhere to processes, audits, and regulatory compliance.
• Maintain knowledge of products, norms, and documentation.
• Identify and convert opportunities from existing relationships.
• Promote digital enablement to fulfill customer needs.
• Demonstrate communication and interpersonal skills.
• Ensure cross-functional coordination and relationship management.
• Utilize banking systems and customer management platforms.

Skills

Relationship management

Cross-selling

Communication skills

Customer engagement

Target achievement

Education

Graduate degree (any stream)

Postgraduate degree (preferred)

Tools

Banking CRM

Loan processing systems

Job description

Job Requirements

Job Requirements

Role/Job Title: Sales Manager- Suvidha LAP Business: Retail Banking Function department: Home Loans

Job Purpose

Senior Territory Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms.

Key Responsibilities

Primary Responsibilities

• Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres.
• Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions.
• Conduct customer meetings to assess eligibility, financial standing, and property documentation.
• Ensure smooth processing of applications, documentation, and disbursement coordination.
• Deliver timely support and personalized service to enhance customer satisfaction.
• Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives.
• Track and report sales performance, pipeline status, and market feedback to senior management.
• Ensure adherence to internal processes, audit guidelines, and regulatory compliance.
• Coordinate with credit, operations, legal, and technical teams for efficient loan processing.

Secondary Responsibilities

• Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation.
• Identify and convert sales opportunities from existing customer relationships.
• Promote digital enablement to fulfill customer needs holistically.
• Demonstrate excellent communication, presentation, and interpersonal skills.
• Ensure effective cross-functional coordination and relationship management.
• Utilize banking systems and customer management platforms efficiently.

Education

• Graduate Degree: Any stream
• Postgraduate Degree: Any stream (preferred)
• Professional Certifications: Preferred but not mandatory

Experience

• 2–5 years of relevant experience in BFSI, preferably in retail lending and customer engagement.
• Role Level: Manager / Senior Manager