Regional Head-Home Loan and Suvidha LAP

IDFC FIRST Bank; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

IDFC FIRST Bank in Mumbai seeks a Regional Head-Home Loan and Suvidha LAP to drive acquisition and growth of the Home Loan portfolio. You will lead a high-performing sales team, collaborate with branches and RM teams, and ensure compliant, efficient processes to meet business targets.

The role emphasizes relationship management, cross-sell opportunities, and delivering superior customer experience while aligning with the bank’s strategic objectives.

Qualifications

• 8–12 years BFSI experience, retail lending and channel management.
• AVP level regional sales leadership experience.
• Knowledge of Home Loan/Suvidha products and lending norms.

Responsibilities

• Drive acquisition and growth of Home Loan and Suvidha LAP portfolios across assigned geographies.
• Lead and manage a team of Sales Managers and Territory Managers; train and motivate staff.
• Coordinate with branch banking, RM teams, and internal functions to convert leads.
• Ensure lead conversion, disbursement, and adherence to productivity norms.
• Maintain compliance with bank policies and regulatory guidelines and expedite approvals.

Skills

Team Leadership

Sales Management

Relationship Management

Regulatory Compliance

Education

Graduate degree

Postgraduate degree

Professional certifications

Job description

Job Requirements

Role/Job Title: Regional Head-Home Loan and Suvidha LAP

Business: Retail Banking

Function department: Home Loans

Job Purpose: Regional Sales Manager – Home Loan and Suvidha LAP, Direct is responsible for driving acquisition and growth of the Home Loan/Suvidha portfolio across assigned geographies. This role focuses on leveraging internal channels, cross-sell opportunities, and relationship management to meet business targets. The position involves leading a high-performing sales team, ensuring compliance, and delivering superior customer experience while contributing to the bank’s strategic objectives.

Key Responsibilities

Primary Responsibilities

• Business Acquisition
• Generate Home Loan leads and drive disbursements through the bank’s existing customer base across branches.
• Collaborate with branch banking, relationship managers, and internal teams to identify and convert potential customers.
• Ensure lead conversion and disbursement as per defined productivity norms.
• Team Management & Training
• Lead and manage a team of Sales Managers and Territory Managers.
• Train and motivate team members and branch staff on product features, sales processes, and customer handling.
• Relationship Management
• Build strong relationships with branch heads and cross-functional teams to facilitate lead generation and business closures.
• Act as the single point of contact for Home Loan requirements of existing customers in the region.
• Process & Compliance
• Ensure adherence to bank policies, processes, and regulatory guidelines.
• Coordinate with credit, operations, and legal teams to expedite approvals and documentation.
• Reporting & MISTrack and report daily, weekly, and monthly business performance metrics.
• Share market feedback and insights with senior management for strategy refinement.

Secondary Responsibilities

• Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation.
• Identify and convert sales opportunities from existing customer relationships.
• Promote digital enablement to fulfill customer needs holistically.
• Ensure high-quality customer service and cross-functional coordination.
• Support branches and teams in using banking systems and customer management platforms.

Education

• Graduate Degree: Any stream
• Postgraduate Degree: Any stream (preferred)
• Professional Certifications: Preferred but not mandatory

Experience

• 8-12 years of relevant experience in BFSI, preferably in retail lending and channel management.
• Role Level: AVP