Sales Manager / Sr. Sales Manager

Rosetta Hospitality; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Rosetta Hospitality is seeking a sales professional in Mumbai to provide strategic sales support and build lasting relationships across departments. You will maximize productivity and assist in the preparation of the Annual Business Plan while ensuring guest satisfaction. This role involves analyzing business performance, managing key sales accounts, and communicating effectively with regional management. Ideal for individuals experienced in hospitality-focused sales operations.

Responsibilities

• Provide strategic sales support to Sales leadership.
• Build and maintain excellent working relationships across departments.
• Maximize productivity through multi-skilling and flexible scheduling.
• Assist in the preparation of the Annual Business Plan.
• Analyze business performance for accurate forecasting.

Job description

Specific Responsibilities

• Have in-depth knowledge of our product and competitors.
• Provide strategic sales support to Sales leadership.
• Build and maintain excellent working relationship with all departments.
• Maximize productivity through use of multi-skilling and flexible scheduling to meet financial goals and guest expectations.
• Assist with the preparation of the Annual Business Plan.
• Strategically analyze business performance to facilitate accurate and meaningful forecasting, involving the respective Head of Department as appropriate.
• Assist in managing all sales strategy, tactics, and action implementations, complying with the smart selling approach to achieve sales goals and sales targets.
• Manage all key sales accounts and groups, evaluating them based on sales account analysis to ensure segment performance.
• Actively participate in weekly yield meetings and monthly strategic meetings, developing and adjusting sales and pricing strategy.
• Implement strategic marketing processes by understanding available sales data from PMS, including Competitive Intelligence, to make sound decisions.

Operational

• Direct and coordinate all selling activities and communicate these activities throughout the hotel.
• Communicate closely with the Regional Manager and key sister hotels to provide regular updates on key hotel information.

Personnel

• Assist in the recruitment and selection of all sales employees; follow hotel guidelines when recruiting.
• Support and implement Rosetta’s BRISOP.

Customer Service

• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

Administration

• Develop, implement, maximize, monitor, and evaluate the hotel’s sales strategy to achieve and exceed forecasted revenue figures.
• Ensure sales activities are aligned with Corporate Marketing Strategy and that hotel actions have been implemented.
• Review sales files and systems to ensure procedures are being followed.