Sales Manager-Personal Loan (DSA)

Idfc First Bank Limited; Madurai District; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

IDFC FIRST Bank Limited in India is seeking a Sales Manager – Personal Loan (DSA) to source and manage Direct Selling Agent channels across multiple locations, driving personal loan business with quality sourcing and strong customer service.

The role focuses on identifying market trends, developing new channels, and collaborating with internal teams to ensure alignment with business goals and service standards.

Qualifications

• Graduation in any discipline.
• 2–5 years relevant BFSI experience.

Responsibilities

• Source and manage DSA channels to acquire personal loan business.
• Minimize delinquencies and rejections to maintain portfolio quality.
• Maintain knowledge of retail asset products and market trends.
• Identify new channels to expand business reach.
• Deliver high-quality customer service through channel management.
• Recommend process improvements to enhance efficiency and customer experience.
• Collaborate with internal teams to align with goals and service standards.

Skills

DSA operations

Stakeholder management

Customer service orientation

Leadership

Market adaptation

Education

Graduation: Any discipline

Job description

Job Requirements

About the Role

The Sales Manager – Personal Loan (DSA) is responsible for sourcing and managing Direct Selling Agent (DSA) channels across multiple locations to drive personal loan business. This pan-India role focuses on acquiring quality business, minimizing delinquencies, and delivering high standards of customer service. The Territory Manager plays a strategic role in identifying market trends, developing new channels, and contributing to operational efficiency and customer satisfaction within the Retail Banking division.

Key Responsibilities

Primary Responsibilities

• Source and manage DSA channels to acquire personal loan business from the market.
• Ensure portfolio quality by minimizing delinquencies and application rejections.
• Maintain deep knowledge of retail asset products, operational processes, and current market trends.
• Identify changing market dynamics and develop new channels to expand business reach.
• Deliver high-quality customer service through efficient channel management.

Secondary Responsibilities

• Recommend improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer experience.
• Collaborate with internal teams to ensure alignment with business goals and service standards.

What We Are Looking For

Education

• Graduation: Any discipline.

Experience

• Relevant experience 2 to 5 yrs in BFSI

Skills and Attributes

• Strong understanding of retail asset products and DSA operations.
• Ability to identify and adapt to changing market trends.
• Excellent stakeholder management and customer service orientation.
• Proven leadership skills with the ability to mentor and coach senior team members.
• Commitment to customer centricity, innovation, compliance, and integrity.
• Ability to foster a digitally enabled and automated environment to meet customer needs.
• Talent acquisition and retention capabilities to support rapid business growth.