Sales Manager - Home Loan And Suvidha LAP

Idfc First Bank Limited; Indore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Idfc First Bank Limited is seeking a Sales Manager for Home Loan and Suvidha LAP. You will source business from existing customers, manage relationships, and drive growth through cross-selling while coordinating with internal teams to ensure compliant loan processing.

You will engage branches and call centres, meet customers to assess eligibility and documentation, and work toward monthly and quarterly targets with a focus on service excellence.

Qualifications

• 2–7 years of BFSI experience, preferably in retail lending and customer engagement.
• Graduate degree in any stream; postgraduate preferred.
• Certifications encouraged but not mandatory.

Responsibilities

• Generate Home Loan/Suvidha leads from branches, RM, call centres and loan centres.
• Engage with existing customers to assess needs and offer suitable solutions.
• Meet customers to assess eligibility, finances and property documents.
• Coordinate processing of applications, docs and disbursement.
• Deliver timely support while ensuring regulatory compliance.
• Achieve monthly, quarterly and annual sales targets via cross-sell.
• Track sales performance and report to senior management.
• Coordinate with credit, operations, legal and technical teams.

Skills

Communication

Presentation

Interpersonal skills

Cross-selling

Relationship management

Customer engagement

Education

Graduate degree

Postgraduate degree

Professional certifications

Job description

Job Description:

Job Requirements

Role/ Job Title:

Sales Manager - Home Loan and Suvidha LAP

Business:

Retail Banking

Function/Department:

Home Loans

Job Purpose

Sales Manager – Home Loan and Suvidha LAP, Direct is responsible for sourcing Home Loan/Suvidha business from the bank’s existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms.

Key Responsibilities

Primary Responsibilities

• Generate Home Loan/Suvidha leads through internal channels including branches, relationship managers, call centres, and loan centres.


• Engage with existing customers to understand financial needs and offer suitable Home Loan/Suvidha solutions.


• Conduct customer meetings to assess eligibility, financial standing, and property documentation.


• Ensure smooth processing of applications, documentation, and disbursement coordination.


• Deliver timely support and personalized service to enhance customer satisfaction.


• Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives.


• Track and report sales performance, pipeline status, and market feedback to senior management.


• Ensure adherence to internal processes, audit guidelines, and regulatory compliance.


• Coordinate with credit, operations, legal, and technical teams for efficient loan processing.

Secondary Responsibilities

• Maintain strong knowledge of Home Loan/Suvidha products, lending norms, and documentation.


• Identify and convert sales opportunities from existing customer relationships.


• Promote digital enablement to fulfill customer needs holistically.


• Demonstrate excellent communication, presentation, and interpersonal skills.


• Ensure effective cross-functional coordination and relationship management.


• Utilize banking systems and customer management platforms efficiently.

Education

• Graduate Degree: Any stream


• Postgraduate Degree: Any stream (preferred)


• Professional Certifications: Preferred but not mandatory

Experience

• 2–7 years of relevant experience in BFSI, preferably in retail lending and customer engagement.


• Role Level: Manager / Senior Manager