Sales Manager HDFC Prime Bangalore

Aditya Birla Sun Life Insurance; Karnataka; On-site; INR 600,000 - 900,000; Full time

Job summary

Aditya Birla Sun Life Insurance in Karnataka is seeking a Telesales Manager to drive the vendor telecalling ecosystem, optimize manpower, and translate leads into insurance sales through the BSLI–HDFC bank partnership.

The role requires managing attrition, monitoring performance, and ensuring timely lead distribution, feedback, and productivity improvements across vendor teams and internal sales units. Training coordination and compliance awareness are essential.

Qualifications

• Experience in telesales operations and vendor management.
• Ability to manage cross-functional stakeholders.
• Familiarity with revenue targeting and MIS reporting.

Responsibilities

• Manage telesales structure for optimum manpower and capacity.
• Collaborate with HDFC bankers for channel support.
• Track vendor performance and lead productivity.
• Verify vendor bills and ensure timely reporting via MIS.
• Drive motivation tools and link performance to rewards.

Skills

Vendor management

Telesales management

Productivity tracking

Team motivation

Performance management

Job description

Job Purpose

To manage and drive the telecalling vendor set up for generating leads and translating the same into insurance sales output for BSLI. Ensure optimum manpower/ capacity utilization through the telecalling model so that it remains as one of the viable sales vertical in the BSLI – HDFC bank banca partnership.

Job Context & Major Challenges

Job Context: Job Challenges:

Key Challenges For The Role

• Managing attrition and headcount at the vendor, which has been a major challenge, due to lots of job opportunities available in the market and managing the required headcount into the respective processes and HDFC to generate business.
• Continuous pressure on meeting the targets across all the HDFCes and process, case by case tracking of every lead conversion, timely distributions of leads, coordinating between internal sales team and telecalling vendor for all the updates and making changes as per the requirement in a very short notice.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Telesales Management & Productivity Tracking Setup and streamline telesales structure for optimum manpower / capacity utilization.

Work closely with HDFC bankers for channel support and management.

Performance management and productivity tracking at vendor unit.

Cross checking and verifying the vendor bills.

Ensure telecalling vendor’s lead and productivity tracking, ensure timely feedback and work on productivity enhancement.

Work with HDFC product/ BSLI team to develop motivational tools like contests etc and ensure linkages b/w performance and reward.

• Meeting / delivery of Revenue Plan for telesales set up

KRA2 Vendor Team management Hiring, retention and motivation of team along with ensuring full team strength at all times.

Manage conflicts and ensure team motivation.

Ensure career growth and skill development of direct reportees.

• Ensure that the telesales team from vendor side is not only retained but working at maximum efficiency/productivity levels

KRA3 Financials & MIS Forecasting sales volumes (Revenue & Premium) from the telesales unit wrt productivity

Ensure lead / meeting tracking & timely reporting through MIS

• Publish dashboards on per seat utilization wrt productivity at regular intervals

KRA4 Sales Process, Compliance & Control Adherence to all internal, regulatory and compliance guidelines wrt to the telesales unit

Follow approved sales pitch for meeting penetration

Coordinating for the necessary training at the vendor’s end for the telecallers