Sales Manager HDFC Prime Bangalore

Birla Carbon; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

Birla Carbon is seeking a qualified candidate to manage the telecalling vendor setup aimed at generating leads and enhancing insurance sales output. Central to the role is assuring optimum efficiency and motivation among the telesales team.

The candidate will handle vendor relationships, track lead conversions and sales, and ensure adherence to compliance standards. Strong experience in sales management and team leadership is essential to achieve the revenue plan from this channel.

Qualifications

• Experience in telesales management and productivity tracking.
• Strong leadership and team management skills.
• Ability to manage vendor relationships effectively.

Responsibilities

• Manage telecalling vendor setup for insurance sales.
• Track leads and ensure timely reporting.
• Ensure team motivation and conflict management.

Job description

At the Aditya Birla Group, our Corporate Vision is aligned and intricately woven with our People Vision.

Job Description

Job Purpose

To manage and drive the telecalling vendor set up for generating leads and translating the same into insurance sales output for BSLI. Ensure optimum manpower/ capacity utilization through the telecalling model so that it remains as one of the viable sales vertical in the BSLI – HDFC bank banca partnership.

Job Context: Job Challenges

• Managing attrition and headcount at the vendor, which has been a major challenge, due to lots of job opportunities available in the market and managing the required headcount into the respective processes and HDFC to generate business.
• Continuous pressure on meeting the targets across all the HDFCes and process, case by case tracking of every lead conversion, timely distributions of leads, coordinating between internal sales team and telecalling vendor for all the updates and making changes as per the requirement in a very short notice.

Key Result Areas

KRA1 - Telesales Management & Productivity Tracking Setup and streamline telesales structure for optimum manpower / capacity utilization

• Work closely with HDFC bankers for channel support and management.
• Performance management and productivity tracking at vendor unit.
• Cross checking and verifying the vendor bills.
• Ensure telecalling vendor’s lead and productivity tracking, ensure timely feedback and work on productivity enhancement.
• Work with HDFC product/ BSLI team to develop motivational tools like contests etc and ensure linkages b/w performance and reward.
• Meeting / delivery of Revenue Plan for telesales set up

KRA2 - Vendor Team management, hiring, retention and motivation of team along with ensuring full team strength at all times

• Manage conflicts and ensure team motivation.
• Ensure career growth and skill development of direct reportees.
• Ensure that the telesales team from vendor side is not only retained but working at maximum efficiency/productivity levels.

KRA3 - Financials & MIS Forecasting sales volumes (Revenue & Premium) from the telesales unit wrt productivity

• Ensure lead / meeting tracking & timely reporting through MIS.
• Publish dashboards on per seat utilization wrt productivity at regular intervals.

KRA4 - Sales Process, Compliance & Control Adherence to all internal, regulatory and compliance guidelines wrt to the telesales unit

• Follow approved sales pitch for meeting penetration.
• Coordinating for the necessary training at the vendor’s end for the telecallers.