Sales Manager - HDFC Securities - CHD

Aditya Birla Sun Life Insurance; Chandigarh; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Aditya Birla Sun Life Insurance is seeking a Telecalling Vendor Manager to manage and optimize the vendor telecalling setup, driving leads to insurance sales under the BSLI-HDFC bank partnership. You will oversee attrition control, headcount, and coordination between internal sales and the vendor, ensuring timely lead distribution and adherence to compliance.

The role focuses on optimizing manpower, meeting targets, and ensuring smooth training and performance improvements in a fast-paced

Qualifications

• Experience in managing telesales or telecalling vendors.
• Ability to drive productivity and handle attrition.
• Strong coordination between internal sales and external partners.

Responsibilities

• KRA: Telesales Management & Productivity Tracking Setup and streamline telesales structure for optimal manpower/capacity utilization.
• Work closely with HDFC bankers for channel support and management.
• Vendor Team management: Hiring, retention and motivation of team; ensure full strength at all times.
• Ensure compliance with internal, regulatory and compliance guidelines for the telesales unit.
• Coordinate training at the vendor’s end for the telecallers.

Skills

Telesales Management

Vendor Management

Team Leadership

Process Compliance

Training Coordination

Job description

Job Purpose

To manage and drive the telecalling vendor set up for generating leads and translating the same into insurance sales output for BSLI. Ensure optimum manpower/ capacity utilization through the telecalling model so that it remains as one of the viable sales vertical in the BSLI – HDFC bank banca partnership.

• Managing attrition and headcount at the vendor, which has been a major challenge, due to lots of job opportunities available in the market and managing the required headcount into the respective processes and HDFC to generate business.
• Continuous pressure on meeting the targets across all the HDFCes and process, case by case tracking of every lead conversion, timely distributions of leads, coordinating between internal sales team and telecalling vendor for all the updates and making changes as per the requirement in a very short notice.

Job Context & Major Challenges

• Managing attrition and headcount at the vendor, which has been a major challenge, due to lots of job opportunities available in the market and managing the required headcount into the respective processes and HDFC to generate business.
• Continuous pressure on meeting the targets across all the HDFCes and process, case by case tracking of every lead conversion, timely distributions of leads, coordinating between internal sales team and telecalling vendor for all the updates and making changes as per the requirement in a very short notice.

Key Result Areas

KRA (Accountabilities) (Max 1325 Characters)

Supporting Actions (Max 1325 Characters)

KRA1 Telesales Management & Productivity Tracking Setup and streamline telesales structure for optimal manpower / capacity utilization.

Work closely with HDFC bankers for channel support and management

KRA2 Vendor Team management Hiring, retention and motivation of team along with ensuring full team strength at all times.

Manage conflicts and ensure team motivation.

Ensure career growth and skill development of direct reportees.

Ensure that the telesales team from vendor side is not only retained but working at maximum efficiency/productivity levels

KRA3 Sales Process, Compliance & Control Adherence to all internal, regulatory and compliance guidelines wrt to the telesales unit

Follow approved sales pitch for meeting penetration

Coordinating for the necessary training at the vendor’s end for the telecallers