Sales Force Developer (field Service lighting) Only Product based Comp

Orcapod Consulting Services; Dadri, Chennai District, Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Optum is seeking a Salesforce( Service Field Lighting) Technical Lead to drive Field Service Lightning initiatives across India. You will lead design, configuration and integration of FSL, Work Orders, Service Appointments and mobile capabilities, while mentoring peers and aligning with sales/service cloud objectives.

The role requires 7-15 years of Salesforce experience, strong FSL expertise, and collaboration with cross-functional teams to deliver reliable field service solutions.

Qualifications

• 7-15 yrs of Salesforce development/leadership experience.
• Strong hands-on experience with Field Service Lightning (FSL) and scheduling/dispatching.
• Proficient in Apex, LWC, SOQL and Salesforce APIs; familiarity with Sales/Service Cloud.
• Experience integrating FSL with mobile apps and field resources.

Responsibilities

• Lead design and delivery of Salesforce FSL solutions across multiple India-based locations.
• Customize Work Orders, Service Appointments, Service Resources and scheduling workflows.
• Collaborate with product, engineering and service teams to optimize field service operations.
• Mentor junior developers and ensure best practices in Salesforce deployments.

Skills

Apex

LWC

SOQL

Flows

Salesforce APIs

Sales Cloud

Service Cloud

FSL

Tools

Dispatcher Console

Salesforce Platform

Job description

I hope you're doing well.

I wanted to share an exciting opportunity with Optum, a global healthcare technology organization focused on improving healthcare outcomes through innovation, data, and technology.

Position: Salesforce( Service Field Lighting) Technical Lead
Company: Optum
Experience: 7-15 yrs
Location: Pune, , Chennai, Gurugram, Noida
Notice Period: Immediate Joiner

Key Responsibilities:

Salesforce FSL (Field Service)What it isSalesforce's modern CRM platform/UI frameworkSalesforce solution for managing field-service operationsMain purposeManage sales, service, customers, accounts, opportunities, etc.Manage technicians, field visits, work orders, scheduling and service appointmentsTypical usersSales reps, service agents, managers, CRM teamsField technicians, dispatchers, service managers, schedulersKey objectsAccount, Contact, Lead, Opportunity, CaseWork Order, Service Appointment, Service Resource, Asset, LocationSchedulingBasic/standard CRM capabilitiesAdvanced scheduling and dispatchingMobileSalesforce mobile appDedicated Field Service mobile capabilitiesTechnician managementNot the primary focusSkills, territories, availability, shifts, crewsWork ordersCan be customized/managedCore functionalityIntegrationCan integrate with FSLBuilt on/closely integrated with Salesforce platformCommon skillsApex, LWC, SOQL, Salesforce Sales/Service CloudApex, LWC, SOQL + FSL configuration, scheduling, work orders, mobile, service resources

Simple example

Salesforce Lightning:
A customer contacts a company Service Agent creates a Case checks customer/account details resolves the issue.

FSL:
Customer needs an engineer at their location Work Order is created Service Appointment is scheduled suitable technician is assigned based on skills/location/availability technician visits customer updates the job through the mobile app work order is closed.

From a recruitment perspective

If you're screening candidates, don't treat them as identical:

• Salesforce Lightning Developer Look for LWC, Apex, SOQL, Flows, Salesforce APIs, Sales/Service Cloud.
• Salesforce FSL Developer/Consultant Look for the above plus FSL-specific experience such as Work Orders, Service Appointments, Service Resources, Service Territories, Scheduling/Optimization, Dispatcher Console, FSL Mobile and Field Service configuration.

If your requirement is specifically FSL, I would screen for hands‑on Field Service implementation/configuration rather than accepting general Salesforce Lightning experience.