Sales Expert - Jewelry

Alliance Recruitment Agency; Ahmedabad District; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Competitive salary with incentives

Professional growth and training

Employee discounts on luxury jewelry

Team-oriented environment

Exposure to premium clientele

Job summary

Alliance Recruitment Agency is seeking a jewelry retail sales professional with strong product knowledge and customer service skills. The role focuses on understanding metals, gemstones and the 4Cs, explaining features clearly, and driving sales through thoughtful engagement and upselling.

You will handle inquiries, ensure quality presentation, and build lasting client relationships while navigating a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2-4 years of experience in retail sales (preferably in jewelry) or related industries. Freshers with strong communication skills and a willingness to learn may also be considered.
• Gender: Any

Responsibilities

• Product Knowledge: Thorough understanding of jewelry types, metals, gemstones and trends.
• Explain the 4Cs of diamonds: cut, color, clarity, carat weight.
• Customer Service: Provide polite, patient and attentive service to meet customer needs.
• Handle inquiries, complaints and after-sales services professionally.
• Sales Techniques: Use sales psychology to engage customers and close sales.
• Upsell and cross-sell jewelry and related products.
• Overcome objections and aid customers in decision-making.
• Communication: Clearly explain product details and offers to customers.
• Relationship Building: Build and maintain strong client relationships for repeat business.
• Track customer preferences for personalized recommendations.
• Attention to Detail: Identify and address specific customer concerns or preferences.
• Ensure product quality and presentation before showing to clients.
• Negotiation Skills: Negotiate prices or deals to benefit both customer and company.
• Time Management: Manage multiple customers in a fast-paced retail environment.
• Cultural Awareness: Cater to diverse customer preferences based on culture.
• Technical Skills: Comfortable using digital platforms for online sales, including video consultations and virtual try-ons.

Skills

Product Knowledge

Customer Service

Sales Techniques

Negotiation Skills

Time Management

Communication

Relationship Building

Attention to Detail

Cultural Awareness

Education

High school diploma or equivalent

Job description

Key Responsibilities:

• Product Knowledge:Thorough understanding of various jewelry types, including metals, gemstones, and the latest trends.
• Ability to explain key features such as the 4Cs of diamonds (cut, color, clarity, carat weight).
• Customer Service:Provide polite, patient, and attentive service to meet customer needs.
• Professionally handle inquiries, complaints, and after-sales services.
• Sales Techniques:Utilize sales psychology to enhance customer engagement and closing techniques.
• Upsell and cross-sell jewelry and related products.
• Overcome objections and assist hesitant buyers in decision-making.
• Communication:Clearly and effectively explain product details and offers to customers.
• Actively listen to understand customer preferences and needs.
• Relationship Building:Build and maintain strong client relationships to drive repeat business.
• Track customer preferences for personalized recommendations.
• Attention to Detail:Identify and address specific customer concerns or preferences.
• Ensure product quality and presentation before showcasing to clients.
• Negotiation Skills:Confidently negotiate prices or special deals to benefit both the customer and the company.
• Time Management:Efficiently manage multiple customers in a fast-paced retail environment.
• Cultural Awareness:Recognize and cater to diverse customer preferences based on cultural backgrounds.
• Technical Skills:Comfortable using digital platforms for online sales, including video consultations and virtual try-ons.

Qualifications:

• Education: High school diploma or equivalent.
• Experience: 2-4 years of experience in retail sales (preferably in jewelry) or related industries. Freshers with strong communication skills and a willingness to learn may also be considered.
• Gender: Any

Benefits:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth and career advancement.
• Ongoing training in sales techniques and jewelry knowledge.
• Employee discounts on luxury jewelry.
• A supportive and collaborative team environment.
• Exposure to premium clientele and exclusive jewelry collections.
• Company-provided accident insurance.