Sales Expert

Petaeron; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Petaeron is seeking a Sales Expert to handle inbound/outbound relocation inquiries, qualify needs, prepare quotations, and convert leads into bookings. The role requires empathetic communication with pet parents and strong CRM discipline, especially daily Zoho CRM usage.

Based in Bengaluru, the candidate should 1–3 years of sales/relationship management experience, with a passion for pets and a willingness to work across documentation, airline coordination, and client timelines.

Qualifications

• 1–3 years in sales, inside sales, business development, customer success, or relationship management.
• Experience in pet-related businesses, travel, logistics, international relocation is an advantage.
• Proficiency with Zoho CRM; comfortable using Excel/Google Sheets; good email/WhatsApp communication.
• Pet knowledge and emotional intelligence to support pet parents during relocation.

Responsibilities

• Lead management and calling: manage domestic and international enquiries; minimum 15 meaningful follow-up calls daily; qualify leads by origin, destination, pet details, travel date, and urgency.
• Sales conversion: explain services, prepare quotations, discuss costs and timelines, handle objections, upsell where appropriate.
• Pet parent relationship management: empathic communication, manage expectations, maintain regular contact, clarify quotation inclusions/exclusions.
• Zoho CRM management: daily CRM use; log calls, update leads, record outcomes, schedule next actions, keep pipeline current.
• Follow-up discipline: adhere to follow-up schedules; prioritize high-intent leads; escalate high-value opportunities.
• Coordination: collaborate with operations, consultants, veterinary partners, airlines, documentation, finance, and management.

Skills

Verbal communication

Follow-up skills

Lead qualification

Negotiation

Education

Bachelor's degree or equivalent

Tools

Zoho CRM

Excel/Google Sheets

CRM dashboards

Job description

Department: Sales & Business Development

Experience: 1–3 years in Sales / Inside Sales / Customer Relationship Management

Employment Type: Full-Time

Industry: Pet Relocation / International Pet Travel/Logistics

About Petaeron

SALES EXPERT — PETAERON

Department: Sales & Business Development

Position: Sales Expert – Pet Relocation

Location: Bengaluru

Experience: 1–3 years in Sales / Inside Sales / Customer Relationship Management

Employment Type: Full-Time

Industry: Pet Relocation / International Pet Travel/Logistics

Petaeron is an international pet relocation service that helps pet parents safely relocate their dogs and cats across India and internationally.

We manage the relocation journey end-to-end, including documentation, veterinary requirements, microchipping, vaccinations, blood tests/titer requirements, airline coordination, crates, government clearances, customs, and destination-country requirements.

We are looking for a Sales Expert who understands that a pet is family and can confidently guide pet parents through what can be an emotional and complicated relocation process.

Role Overview

The Sales Expert will be responsible for handling incoming pet relocation enquiries, understanding the client's requirements, explaining the relocation process, preparing and following up on quotations, and converting qualified leads into confirmed bookings.

The ideal candidate should be sales-driven, highly organized, empathetic, confident on calls, and comfortable using Zoho CRM every day.

Key Responsibilities 1. Lead Management & Calling

• Handle incoming leads and enquiries for domestic and international pet relocation.
• Make a minimum of 15 meaningful outbound/inbound follow-up calls every working day.
• Understand the pet parent's requirements before recommending a solution.
• Qualify leads based on:
• Origin and destination
• Pet species and breed
• Pet age and weight
• Travel date
• Number of pets
• Vaccination status
• Documentation status
• Airline requirements
• Budget and urgency
• Follow up consistently with leads until they are converted, lost, or marked for future follow-up.
• Maintain professional communication through phone calls, WhatsApp, and email.

Key Responsibilities 2. Sales Conversion

• Explain Petaeron's services and relocation process clearly to clients.
• Prepare and communicate quotations accurately.
• Explain costs, timelines, documentation, and next steps.
• Handle objections related to pricing, timelines, airline requirements, and documentation.
• Negotiate within approved company guidelines.
• Convert qualified enquiries into confirmed bookings.
• Identify opportunities to upsell relevant services wherever appropriate.
• Maintain a healthy sales pipeline and achieve monthly sales targets.

Key Responsibilities 3. Pet Parent Relationship Management

• Understand that pet parents consider their pets family members and communicate with appropriate empathy and patience.
• Be sensitive to anxious clients, particularly when pets are travelling internationally.
• Never use aggressive or insensitive sales tactics.
• Build trust by providing accurate information and setting realistic expectations.
• Maintain regular communication throughout the sales stage.
• Ensure clients clearly understand what is included and excluded from the quotation.

Key Responsibilities 4. Zoho CRM Management

Daily Zoho CRM usage is mandatory.

The Sales Expert must:

• Log every relevant call and client interaction in Zoho CRM.
• Update lead status after every meaningful interaction.
• Record call outcomes accurately.
• Add notes regarding client requirements and concerns.
• Schedule the next follow-up date.
• Update quotation and conversion status.
• Maintain accurate contact information.
• Ensure no active lead is left without a next action.
• Keep the CRM pipeline updated on a daily basis.

No lead should be considered properly handled unless the interaction and next action are recorded in Zoho CRM.

Key Responsibilities 5. Follow-Up Discipline

• Follow up with prospects according to the assigned follow-up schedule.
• Prioritize high-intent and travel-date-sensitive leads.
• Reconnect with clients who have requested quotations but have not confirmed.
• Follow up on pending documents, payments, and confirmations when applicable.
• Escalate important or high-value opportunities to the reporting manager.

Key Responsibilities 6. Coordination

Coordinate with the:

• Operations team
• Pet relocation consultants
• Veterinary partners
• Airline/cargo partners
• Documentation team
• Finance team
• Management

to ensure accurate information is provided to the client.

Required Qualifications

Educational Qualification

• Bachelor's degree in Business Administration, Marketing, Commerce, Management, Communications, Veterinary/Pet-related fields, or any relevant discipline.
• Candidates with strong sales experience may be considered regardless of specialization.

Experience

• 1–3 years of experience in sales, inside sales, business development, customer success, or relationship management.
• Experience in pet-related businesses, travel, logistics, international relocation, hospitality, or other service-based industries is an advantage.
• Freshers with exceptional communication skills and genuine knowledge/love for pets may also be considered.

Technical Skills

• Good working knowledge of Zoho CRM or willingness to learn it quickly.
• Comfortable using Excel/Google Sheets.
• Good knowledge of WhatsApp and email communication.
• Comfortable working with CRM dashboards, lead stages, and follow-up tasks.
• Ability to maintain accurate digital records.

Sales Skills

• Strong verbal communication.
• Excellent follow-up skills.
• Ability to qualify leads effectively.
• Consultative selling approach.
• Objection-handling ability.
• Negotiation skills.
• Ability to close sales.
• Ability to prioritize high-intent leads.
• Strong attention to detail.
• Ability to work towards measurable targets.

Pet Knowledge & Emotional Intelligence

The candidate must genuinely understand pet parents and their concerns.

The ideal candidate should:

• Have a genuine interest in dogs and cats.
• Understand basic pet behaviour and common pet-parent concerns.
• Understand that pets are family and relocation can be emotionally stressful.
• Be patient with anxious or highly concerned clients.
• Know how to communicate reassuringly without making false promises.
• Be willing to learn international pet relocation requirements.
• Understand that every pet relocation case can have different documentation, health, airline, and destination requirements.

Prior experience with pets is strongly preferred.

Candidates who have worked with pets, veterinary clinics, pet boarding/daycare, pet stores, pet travel, pet insurance, animal welfare organizations,s or pet-parent communities will be an advantage.

Personal Attributes

We are looking for someone who is:

• Empathetic
• Confident