Associate - Outbound Voice Process (Banking Sales)

Pagaar India; Thane; On-site; INR 179,000 - 335,000; Full time

Benefits offered by this job

Provident Fund (PF)

Health Insurance coverage

Gratuity

Official bank holidays

24 paid leaves per year

Job summary

IDFC FIRST Bank, in partnership with Hinduja Global Solutions (HGS), is hiring for an Associate - Outbound Voice Process (Sales, Lead Generation & Retention) in Thane. This permanent, day-shift role offers a stable, growth-oriented career in banking and customer acquisition.

You will explain, promote, and sell banking products, generate leads, onboard customers, and support activation and retention while ensuring compliance and service quality.

Qualifications

• Education: Graduation in any stream (minimum).
• Age 18 to 32 years.
• Freshers welcome; 6+ months BPO/tele-calling/insurance sales preferred.

Responsibilities

• Make outbound voice calls to promote banking products such as Credit Cards, Personal Loans, and Insurance.
• Generate qualified leads, onboard customers, drive activation and retention.
• Address customer queries with high service quality and bank compliance.

Skills

Fluent English

Sales aptitude

Customer service

Education

Graduation

Job description

## Job DescriptionTarget Role:Associate - Outbound Voice Process (Banking Sales) in ThaneEligibility:GraduateDirect Process:0% Placement Charges**Contact Mobile Number:** 9408373668**Job Title:** Associate - Outbound Voice Process (Sales, Lead Generation & Retention)**Work Type:** Full-Time, Permanent Career Opportunity (Work from Office)**Locations:** Thane West & Juinagar (Navi Mumbai)**Payroll Model:** On-roll with HGS for 1 year, with a performance-based planned transition to IDFC FIRST Bank’s payroll**Salary:** ₹16,000 to ₹30,000 fixed in-hand monthly (plus generous performance incentives)* *Freshers:* ₹16,000 – ₹18,000 per month* *Experienced (BPO/Telesales):* Up to ₹25,000 per month* *Experienced (Insurance Sales - Thane):* Up to ₹30,000 per month**About the Opportunity:**IDFC FIRST Bank, in partnership with Hinduja Global Solutions (HGS), is hiring motivated professionals for outbound banking sales operations. This position is a permanent, day-shift role designed for candidates looking to build a stable and high-growth career in the banking sector. You will represent IDFC FIRST Bank using a consultative, customer-first approach to drive product adoption.**Key Responsibilities:*** Conduct outbound voice calls to prospective customers to explain, promote, and sell banking products such as Credit Cards, Personal Loans, and Insurance.* Generate qualified leads, manage customer onboarding, and handle activation as well as customer retention initiatives.* Address customer queries effectively, maintaining high service quality and bank compliance standards.* Gather customer feedback and collaborate with team leaders to meet operational and business sales targets.**Eligibility Criteria:*** **Education:** Minimum Graduation in any stream is mandatory.* **Age Limit:** 18 to 32 years.* **Experience:** Freshers are welcome; candidates with 6+ months in BPO, tele-calling, customer service, or insurance sales will receive preference and salary hikes based on past compensation.* **Language & Soft Skills:** Good command of spoken English, strong interpersonal communication, sales aptitude, and a polite, customer-centric attitude.**Shift Timings & Benefits:*** **Work Schedule:** Fixed day shifts (9:30 AM – 6:30 PM or 10:00 AM – 7:00 PM).* **Days Off:** Alternate Saturdays off and fixed Sundays off.* **Commute Support:** Centralized pick-up and drop facility provided (Thane branch only).* **Employee Benefits:** Provident Fund (PF), Health Insurance coverage, Gratuity, official bank holidays, and 24 paid leaves per year.