Sales Executive

Talent Acquaintance; Khordha; On-site; INR 180,000 - 300,000; Full time

Job summary

Talent Acquaintance in India (Odisha, Khordha) is seeking a customer service professional to provide chat support and resolve inquiries with a high standard of professionalism.

The role emphasizes strong communication, problem-solving, and collaboration with internal teams to enhance the overall customer experience. Proficiency in CRM tools and the ability to multitask in a fast-paced environment are required.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills; ability to articulate complex ideas clearly.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and support tools.
• High attention to detail to ensure accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, addressing inquiries and resolving issues professionally.
• Use strong problem-solving skills to resolve complex customer complaints.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Maintain accurate records of interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Clear communication

Problem solving

Team collaboration

Attention to detail

Written skills

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.