Sales Executive

Talent Acquaintance; Ahmedabad District; On-site; INR 240,000 - 300,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to handle chat-based inquiries from clients in an India-based role. The position focuses on delivering exceptional support, resolving issues, and maintaining accurate CRM records to ensure satisfaction.

The ideal candidate will have strong written and verbal communication, solid problem-solving abilities, and experience with CRM software. Join a collaborative team committed to high-quality customer experiences.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; ability to articulate complex ideas clearly.
• Strong problem-solving and critical thinking skills.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail ensuring accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Communication

Problem solving

Team collaboration

CRM proficiency

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.