Sales Executive

Talent Acquaintance; Ghaziabad District; On-site; INR 240,000 - 420,000; Full time

Job summary

Talent Acquaintance in India is seeking a motivated chat-based customer service representative to handle inquiries and resolve issues with professionalism.

You will maintain records in CRM, update product knowledge, and work with colleagues to improve the overall customer experience.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, able to explain clearly.
• Strong problem-solving and creative thinking abilities.
• Ability to multitask in a fast-paced environment with attention to detail.

Responsibilities

• Provide exemplary chat-based customer support and resolve inquiries professionally.
• Address complex complaints with strong problem-solving skills.
• Collaborate with internal teams to enhance the customer experience.
• Maintain accurate records of interactions using CRM software.
• Stay updated on product and service knowledge to give accurate information.
• Work effectively in a team environment to meet customer satisfaction goals.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.