Sales Executive

Talent Acquaintance; Gurugram District; Vor Ort; INR 200.000 - 350.000; Vollzeit

Zusammenfassung

Talent Acquaintance in India is seeking a customer support professional to join our chat-based service team. You will respond to inquiries, resolve issues, and maintain accurate records using our CRM tools.

The role emphasizes clear written and verbal communication, problem-solving, and collaboration with internal teams in a fast-paced environment. Prior chat or non-voice experience is preferred, with a focus on delivering exceptional customer experiences.

Qualifikationen

• Experience in a customer-facing role, preferably chat or non-voice support.
• Excellent written and verbal communication, able to articulate ideas clearly.
• Strong problem-solving and critical-thinking skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and support tools.
• Attention to detail and high-quality work.

Aufgaben

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Kenntnisse

Customer service

Chat support

Written communication

Verbal communication

Team collaboration

Tools

CRM software

Jobbeschreibung

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.