Sales Executive

Talent Acquaintance; Chandigarh; On-site; INR 279,000 - 424,000; Full time

Job summary

Talent Acquaintance in Chandigarh, India, is seeking a proactive customer service executive to join our chat support team. You will respond to inquiries, resolve issues, and maintain accurate records using our CRM, delivering clear, helpful information to customers.

The ideal candidate communicates well in writing and has a practical problem-solving mindset, thrives in a fast-paced environment, and collaborates with internal teams to enhance the overall customer experience.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO setting.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency with CRM software and support tools.
• High attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Chat support

Problem-solving

Teamwork

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.