Sales Executive

Cradlewell Technologies Private Limited; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Cradlewell Technologies Private Limited in Bengaluru is seeking a Sales Executive who can speak with new parents, understand their needs, explain Cradlewell clearly, follow up consistently, and convert qualified leads into customers.

This role emphasizes empathy, listening, clear communication, and guiding families to the right service, with responsibilities spanning phone and WhatsApp outreach, follow-ups, and CRM record-keeping.

Qualifications

• 1–3 years of experience in B2C sales or related fields.
• Strong spoken English; Kannada/Hindi or regional languages are an advantage.
• Experience speaking with customers over calls and WhatsApp.
• Good listening and questioning skills.
• Comfort discussing pricing and closing sales.
• Familiarity with CRM tools and maintaining records.
• Target-driven while remaining respectful and customer-focused.
• Based in Bengaluru.

Responsibilities

• Speak with incoming leads through phone calls and WhatsApp.
• Understand the parent's situation, concerns, and support requirements.
• Explain Cradlewell services and packages clearly.
• Conduct regular follow-ups with interested parents.
• Handle questions and objections around pricing, service, nurses, and packages.
• Convert qualified leads into paying customers.
• Maintain accurate lead information and follow-ups in the CRM.
• Coordinate with nurses and the care team when required.
• Track daily and monthly sales performance.
• Share customer feedback and common objections with the team.

Skills

Empathy

Communication skills

Active listening

CRM tools experience

Follow-up discipline

Negotiation

Tools

CRM

Job description

Cradlewell supports first-time parents after childbirth with continuous support for both mother and baby. We help parents understand what is normal, what needs attention, and what to do next through nurse guidance, expert support, and in-home care when needed.

Role

We are looking for a Sales Executive who can speak with new parents, understand their needs, explain Cradlewell clearly, follow up consistently, and convert qualified leads into customers.

This is not aggressive sales. The role requires empathy, good listening, strong communication, and the ability to guide parents toward the right service.

Responsibilities

• Speak with incoming leads through phone calls and WhatsApp
• Understand the parent's situation, concerns, and support requirements
• Explain Cradlewell services and packages clearly
• Conduct regular follow-ups with interested parents
• Handle questions and objections around pricing, service, nurses, and packages
• Convert qualified leads into paying customers
• Maintain accurate lead information and follow-ups in the CRM
• Coordinate with nurses and the care team when required
• Track daily and monthly sales performance
• Share customer feedback and common objections with the team

Who We Are Looking For

• 1–3 years of experience in B2C sales, inside sales, healthcare sales, education, insurance, hospitality, or premium services
• Strong spoken English; Kannada/Hindi or other regional languages are an advantage
• Comfortable speaking with customers over calls and WhatsApp
• Good listening and questioning skills
• Comfortable discussing pricing and asking for the sale
• Strong follow-up discipline
• Comfortable using CRM tools and maintaining records
• Target-oriented while remaining respectful and customer-focused
• Comfortable working from Bengaluru

What Matters Most

We care more about your ability to:

• Understand the customer before pitching
• Build trust quickly
• Explain things simply
• Follow up consistently
• Close sales without being pushy

Why Join Cradlewell

You will be joining an early-stage healthcare company building continuous support for new parents. You will work closely with the founders and have the opportunity to directly shape our sales process as we grow.

If you enjoy talking to customers, understanding their problems, and helping them choose the right solution, we would like to hear from you.