Sales Engineer

Gain; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Benefits offered by this job

Flexible work-life balance

Learning and career progression opportunities

Company outings and events

Job summary

Gain is looking for a Technical Support Specialist in Bangalore, India. In this role, you will bridge Engineering and Sales/Customer Success, providing technical advice, assisting with API integrations, and troubleshooting issues. Ideal candidates should have experience with APIs, cloud infrastructure, SQL databases, and strong communication skills. Gain offers a competitive compensation package, a hybrid work model, and opportunities for career progression while fostering a diverse and inclusive environment.

Qualifications

• Technical background with a passion for client support.
• Ability to explain complex technical concepts simply.
• Strong stakeholder management skills.

Responsibilities

• Provide technical and security support to Sales and Customer Success.
• Assist clients with API integrations.
• Troubleshoot SSO-related errors.
• Support Engineering with QA testing.

Skills

API experience

Cloud infrastructure knowledge

SQL databases experience

Single Sign-On / SAML connections setup

Technical documentation drafting

Strong communication skills

Stakeholder management

Job description

Who are we?

Gain is the Private Markets Super App, a connected global platform transforming how leading investors, advisors, and corporates source, evaluate, and execute deals. By combining investment-grade intelligence, AI-powered workflows, and proprietary data in one unified platform, Gain enables top deal teams to move faster, reduce risk, and build conviction with confidence.

Gain is trusted across more than $1 trillion of private capital, used by 100% of MBB and Big Four firms, and by 80% of the world’s top 20 M&A advisory houses.

Recognized for fast innovation and impact, Gain has been named both US and EU Data Provider of the Year by PE Wire, awarded Global Financial Market Review’s Best Use of AI in Finance, and ranked in Sifted’s Top 100 Fastest-Growing Companies, the Forbes 1000, and the Deloitte Technology Fast 50. Gain operates globally with offices in New York, London, Amsterdam, Frankfurt, Warsaw, and Bangalore.

The role

In this role, you will bridge the gap between Engineering and Sales/Customer Success, collaborating closely with these teams to provide technical advice and integration support for both existing clients and new prospects. The role will be executed from Bangalore, India in the India timezone while periodically working later hours (up to 11:30PM IST) to support US-based customers when needed. Your responsibilities will include:

• Supporting on technical and security requests from Sales and Customer Success
• Supporting with ad hoc data requests across the company
• Advising and supporting clients with their API integrations
• Setting up custom CRM integrations for existing clients
• Enhancing client security standards by implementing Single Sign-On
• Troubleshoot and resolve SSO-related errors while managing stakeholder communication throughout.
• Assisting the Engineering team with product QA testing and root cause analysis
• Act as technical point of contact for customers during and after the sales cycle

What you bring

We are looking for someone who has a technical foundation and is passionate about supporting our clients and prospects. Moreover, we are looking for the following:

• Experience with APIs and programming
• Experience with cloud infrastructure
• Experience with SQL databases
• Experience with setting up Single Sign On / SAML connections
• Experience in drafting technical responses, RFI/P submissions, and customer-facing documentation.
• Strong communication skills
• You are able to understand complex technical concepts and explain them in a simple manner to non-technical stakeholders
• Strong stakeholder management across internal teams and external customers

Bonus if you have

• Knowledge about Golang
• Knowledge about TypeScript & React
• Experience in fintech, economics or private equity

What We Offer

• Opportunity to be a part of a high-visibility team making an impact on the company and the industry
• Competitive compensation package and healthy work-life balance allowing for flexibility and personal commitments
• Tremendous learning and career progression opportunities
• Culture of trust, ownership and standard of excellence
• Hybrid working model with a fun working atmosphere with company-wide outings and events
• International environment with hubs in Amsterdam, London, Frankfurt, Warsaw & Bangalore
• We are working towards unicorn status; this is the right time to come onboard and take that ride with us

Gain is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, or any other legally protected characteristics.