Sales Enablement Lead

LTM; Bengaluru; Hybride; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

LTM in Bengaluru is seeking a Salesforce-focused role to develop and enhance reports and dashboards, ensuring data quality and actionable insights. You will enable self-service reporting and support leadership with KPI-driven views.

Collaborate with stakeholders to optimize processes, drive platform enhancements, and manage daily Salesforce support activities with a focus on governance and reliability.

Qualifications

• Develop, maintain, and enhance Salesforce reports and dashboards with a focus on data quality.
• Provide actionable insights into sales performance and KPIs.
• Enable self-service reporting through standardized metrics.

Responsabilités

• Manage day-to-day Salesforce support activities, including cases, incidents, service requests, and user queries.
• Ensure timely issue resolution within defined SLAs and coordinate with technical teams.
• Conduct root cause analysis and implement preventive measures for recurring issues.
• Drive platform optimization by gathering requirements, documenting user stories, and driving enhancements.
• Collaborate with stakeholders to understand processes and improve automation and governance.
• Support UAT, release validation, defect management, and post-deployment reviews.
• Recommend Salesforce best practices and leverage standard platform functionality wherever possible.

Connaissances

Salesforce reporting

Dashboard design

Data quality management

Leadership KPIs

Outils

Salesforce

CRM systems

Description du poste

Only for Bengaluru location!!!

Sales Enablement & Reporting

• Develop, maintain, and enhance Salesforce reports and dashboards with a strong focus on data quality and accuracy.
• Provide actionable insights into sales performance, pipeline health, forecast accuracy, user productivity, and leadership KPIs.
• Enable self-service reporting through standardized metrics and KPI definitions.
• Analyze CRM data and recommend business improvements based on trends and performance indicators.
• Support leadership reporting requirements and sales governance initiatives.

Platform Optimization & Business Analysis

• Collaborate with business stakeholders to understand business processes, challenges, objectives, and requirements.
• Gather, analyze, and document business requirements, user stories, process flows, and acceptance criteria.
• Identify opportunities for process automation, standardization, and optimization using Salesforce capabilities.
• Drive the delivery of Salesforce enhancements, change requests, and process improvements.
• Partner with technical teams on integrations, data migration activities, security requirements, and system dependencies.
• Support User Acceptance Testing (UAT), release validation, defect management, and post-deployment reviews.
• Recommend Salesforce best practices and leverage standard platform functionality wherever possible.

CRM Support & Customer Success

• Manage day-to-day Salesforce support activities, including cases, incidents, service requests, and user queries.
• Ensure timely issue resolution within defined SLAs and coordinate with technical teams on complex issues.
• Conduct root cause analysis and implement preventive measures for recurring issues.