Sales Development Representative

Exotel; Gurugram District; On-site; INR 450,000 - 750,000; Full time

Job summary

Exotel is building the future of customer conversations. As an Outbound SDR in Gurugram, you will spark curiosity among India’s top businesses, qualify opportunities for the sales team, and own the top of the funnel with calls, LinkedIn, and targeted emails.

You’ll collaborate with Account Executives to hand off qualified leads, iterate on messaging, and use data to improve conversion rates. 1–4 years in outbound or inside sales is preferred, with a passion for technology and SaaS.

Qualifications

• Experience: 1–4 years in outbound sales, inside sales, or lead generation.
• Comfortable with SaaS/tech and B2B sales.
• Fluent English, strong communication and empathy.

Responsibilities

• Own the top of the funnel: identify potential customers and reach out via calls, LinkedIn, and emails.
• Start conversations with CXOs, Founders, and Product Heads about transforming customer communication.
• Qualify leads through discovery and assess readiness to adopt.
• Collaborate with Account Executives to hand off qualified opportunities and plan outreach campaigns.
• Experiment with messaging and tools to improve conversions.
• Track and share insights using HubSpot or Salesforce.

Skills

Outbound sales

Lead generation

B2B sales

Communication

Tools

HubSpot

Salesforce

LinkedIn

Job description

About Exotel

Exotel is building the future of customer conversations. From voice to WhatsApp to AI-led contact centres — we’re reimagining how businesses talk to their customers.

Our platform powers more than 25 billion conversations every year across brands like Swiggy, Ola, Zerodha and Flipkart.

If you’re someone who thrives on curiosity, enjoys talking to people, and loves the rush of turning “who’s this?” into “tell me more!”, you’ll love being part of our Sales team.

Why this role matters

This isn’t just another cold-calling job.

As an Outbound SDR, you’re the first signal of Exotel, the one who sparks curiosity, builds relationships, and opens doors with India’s top businesses. You’ll play a key role in fueling Exotel’s growth engine by identifying, qualifying and creating opportunities for our sales team.

Experience: 1–4 years in outbound sales, inside sales, or lead generation

What you’ll do

• Own the top of the funnel: Identify potential customers across sectors and reach out via calls, LinkedIn, and emails.

• Start meaningful conversations with CXOs, Founders, and Product Heads about transforming customer communication.

• Qualify leads through discovery — understanding pain points, decision-making processes, and readiness to adopt.

• Collaborate with the Account Executives to hand off well-qualified opportunities and strategise outreach campaigns.

• Experiment and iterate on messaging, outreach sequences, and tools to improve conversion rates.

• Track, measure, and share insights using CRM tools (HubSpot / Salesforce).

You’ll love this role if you

• Have 1–4 years of experience in B2B sales / inside sales (preferably SaaS or tech).

• Enjoy the thrill of outbound — researching accounts, personalising outreach, and hearing “yes” after a series of “no’s”.

• You are curious about technology and can quickly learn how communication APIs, contact centres, and automation tools work.

• Are comfortable with targets and use data to improve your approach.

• Speak and write fluent English, and can communicate with confidence and empathy.

• Thrive in a fast-moving, ownership-driven culture.

Why join Exotel

• Impact at scale: Your work will shape how thousands of businesses talk to millions of customers every day.

• Fast growth, real ownership: We’re a scale-up that still moves like a startup. You’ll get the freedom to experiment and make things happen.

• Culture that feels like a friend: We take work seriously but not ourselves. Expect open conversations, laughter, and genuine care.