Senior Sales Development Representative-IT/ITES & BPO Industry

Exotel; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Exotel is looking for an Outbound SDR to initiate and foster relationships with top businesses in India. The role emphasizes excellence in outbound sales, where you'll be pivotal in identifying and qualifying leads. With 1–4 years of B2B sales experience necessary, candidates should be tech-curious and fluent in English. The position promises growth and ownership in a thriving culture, making a significant impact on customer communication daily.

Qualifications

• 1–4 years of experience in outbound sales, inside sales, or lead generation.
• Experience in B2B sales, preferably in SaaS or tech.
• Strong curiosity about technology and communication tools.

Responsibilities

• Identify potential customers and reach out via calls and emails.
• Start conversations with CXOs and Founders about customer communication.
• Qualify leads by understanding pain points and readiness to adopt.

Skills

B2B sales experience

Lead generation

CRM tools

Outbound calling

Fluent English

Tools

HubSpot

Salesforce

Job description

Exotel is building the future of customer conversations. From voice to WhatsApp to AI-led contact centres — we’re reimagining how businesses talk to their customers.

Our platform powers more than 25 billion conversations every year across brands like Swiggy, Ola, Zerodha and Flipkart.

If you’re someone who thrives on curiosity, enjoys talking to people, and loves the rush of turning “who’s this?” into “tell me more!”, you’ll love being part of our Sales team.

Why this role matters

This isn’t just another cold-calling job.

As an Outbound SDR, you’re the first signal of Exotel, the one who sparks curiosity, builds relationships, and opens doors with India’s top businesses. You’ll play a key role in fueling Exotel’s growth engine by identifying, qualifying and creating opportunities for our sales team.

Experience: 1–4 years in outbound sales, inside sales, or lead generation

What you’ll do

• Own the top of the funnel: Identify potential customers across sectors and reach out via calls, LinkedIn, and emails.
• Start meaningful conversations with CXOs, Founders, and Product Heads about transforming customer communication.
• Qualify leads through discovery — understanding pain points, decision‑making processes, and readiness to adopt.
• Collaborate with the Account Executives to hand off well‑qualified opportunities and strategise outreach campaigns.
• Experiment and iterate on messaging, outreach sequences, and tools to improve conversion rates.
• Track, measure, and share insights using CRM tools (HubSpot / Salesforce).

You’ll love this role if you

• Have 1–4 years of experience in B2B sales / inside sales (preferably SaaS or tech).
• Enjoy the thrill of outbound — researching accounts, personalising outreach, and hearing “yes” after a series of “no’s”.
• Are curious about technology and can quickly learn how communication APIs, contact centres, and automation tools work.
• Are comfortable with targets and use data to improve your approach.
• Speak and write fluent English, and can communicate with confidence and empathy.
• Thrive in a fast‑moving, ownership‑driven culture.
• Impact at scale: Your work will shape how thousands of businesses talk to millions of customers every day.
• Fast growth, real ownership: We’re a scale‑up that still moves like a startup. You’ll get the freedom to experiment and make things happen.
• Culture that feels like a friend: We take work seriously but not ourselves. Expect open conversations, laughter, and genuine care.