Sales Coordinator

Freudenberg Group; Mumbai; On-site; INR 420,000 - 780,000; Full time

Job summary

Freudenberg Gala Household Product Pvt. Ltd. in Mumbai seeks a logistics coordinator to manage shipments, receivables, and customer master data in SAP; you will work with sales, marketing, and forwarding partners to ensure timely deliveries.

You will monitor service levels, resolve customer complaints, and help maintain pricing and conditions; requires higher education and 2+ years in a similar role with intermediate English.

Qualifications

• Higher education required.
• 2+ years’ experience in same position.
• Knowledge of English – Intermediate.

Responsibilities

• Work with clients on shipments, receivables, receipts of goods, reserves, claims.
• Manage the customer database in SAP.
• Maintenance of prices/conditions and customer master data.
• Work in SAP: loading orders; invoicing; picking/unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; register of write-offs of goods; establishment of price list and maintenance of discounts for distributors.
• Daily formation of the schedule of shipment of goods for a warehouse, planning of joint work.
• Monitor the level of service and delivery times; propose improvements to reach company targets.
• Receive complaints from customers, ensure efficient solution and quick closure.
• Interaction with transport companies.
• Collaborate with Sales and Marketing to implement sales plans and marketing campaigns; prepare information letters for employees and partners.

Skills

Client orientation

Communication skills

Stress resistance

Teamwork

Attentiveness

Education

Higher education

Tools

SAP

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• Key Responsibilities

• work with clients on shipments, receivables, receipts of goods, reserves, claims

• manage the customer database in SAP

• maintenance of prices / conditions and customer master data

• work in SAP: loading orders; invoicing; picking / unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributors

• daily formation of the schedule of shipment of goods for a warehouse, planning of joint work

• monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets

• Additional Responsibilities

• receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process

• interaction with transport companies

• work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners)

• account of marketing materials and product samples for managers

• control of return of consignment notes from the consignees

• Interactions (internal & external)

• Warehouse, Sales, Marketing, Controlling, Accounting

• Forwarders, Customers, Suppliers

Qualifications:

• Professional Experience and Education

• higher education

• 2+ years’ experience in same position

• knowledge of English – Intermediate

• Specific Knowlegde

• knowledge of SAP (or ERP-based programs)

• Specific Skills

• attentiveness, accuracy

• client orientation

• good communication skills

• stress resistance

• ability to work in a team

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Gala Household Product Pvt. Ltd.